Handling Difficult Conversations at Work

American Management Association

How long?

  • online
  • on demand

What are the topics?

American Management Association

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Full disclaimer.

About the course

Do You Want to Be a Bad Boss?

Yeah, me too! And guess what, I AM! Now, for the first time ever, I’m sharing my easy step-by-step approach to alienating, infuriating and demoralizing the people you lead!

It’s fun!

Join me, Gil Kaggis, as I share the secrets to my success in this tell-all AMA webinar!

This high-energy session explores the real-world business challenges of bad leadership through the lenses of two experts: Gil Kaggis, a fictional business guru and a self-taught leadership expert (played by Bob Kulhan) and Bob Kulhan, a Chicago-trained elite improv veteran, Adjunct Professor at Duke Fuqua, Author of Getting to "Yes And": The Art of Business Improv, and Founder and CEO of Business Improv® (also played by Bob Kulhan).

Bob will demonstrate the tenets of improvisation and how they can be used to improve communication in an incredibly entertaining and thought-provoking way.

You’ll discover how Business Improv® techniques strengthen a skill set directly related to team communication, collaboration, building trust, influence, alignment, conflict management, and creating a culture of acceptance.

Bob’s secret recipe combines the psychology behind decision-making with the very best aspects of Business Improv’s customized, high-energy, experiential learning, which drives measurable and sustainable results.

What you will cover

For 90 minutes, you’ll discover the good, the bad, and the ugly approaches to communicating with your employees, including: From Gil: Difficult Conversations

  • How to blindside people and make any conversation feel like an attack
  • The “art of the steamroll” – how to shut people down, alienate and/or otherwise ignore them in difficult conversations
  • Nonverbal communication tactics to demonstrate judgment
  • Fear – it’s better to be feared than get caught wearing someone else’s underwear
  • Rigidity – the most powerful tool in any difficult conversation
  • How to suffocate ideas, smother morale and suppress intrinsic motivation in others

From Bob: Difficult Conversations

  • How to successfully engage in difficult conversations
  • How to manage challenging conversations with success
  • Meaningful and healthy debate – ways to disagree without being disagreeable
  • Joint problem-solving solutions – communication & collaboration
  • How to postpone judgment to integrate ideas quickly while balancing reactions thoughtfully
  • So, if you feel anxiety when having the tough talks with your staff, join us to learn a powerful approach that turns stressful conversations into positive results.

How You Will Benefit

After completing this course, you will be able to:

  • Understand how to prepare for and carry out a difficult conversation
  • Know how to use improv techniques to create an effective dialogue in a challenging situation

Handling Difficult Conversations at Work at American Management Association

From  $199

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

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