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ILR School

Facilitation Skills Training for Conflict Management (DR225)

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About the course

This two-day training helps you identify when to take a facilitative approach to helping individuals resolve their conflicts. The program offers a structure for facilitated problem-solving discussions and provides ample opportunity to practice techniques for effective small-group and one-on-one facilitation of workplace conflicts.

This training is designed for human resource professionals, managers, and supervisors who help others resolve their workplace conflicts.

Key Topics

  • The potential and limits of the facilitator role in resolving conflict
  • Facilitator interventions for dealing with difficult behavior
  • Coaching skills to support participants in facilitated discussions

This workshop is approved for HRCI and SHRM recertification credits.

Approach and Features

This program’s components include lecture, role plays, and small group activities. All instruction takes place in New York City at the midtown offices of Cornell University’s School of Industrial and Labor Relations.

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