Designing Operating Models

Our flagship program Designing Operating Models introduces tools and frameworks that help participants understand and challenge their existing operating model so they can design and communicate on a new one.

This immersive and highly experiential program is taught by a unique faculty: an academic, a consultant and an executive, who leads an organization of more than 8,000 people.

Program Impact

Learning Outcomes for Participants

Using case studies, real-world situations, and a whole-day exercise building an operating model with the executive in charge, participants will learn to:

• Convert strategy into design principles for an operating model
• Develop a high-level operating model for an organization or a department
• Lead a project team working on a target operating model
• Produce a visual representation of their organization’s operating model for debate with other executives
• Contribute as a team member when reviewing operations

Learning Outcomes for the Organization:

• The organization will be able to align operations with strategy, enabling it to achieve its objectives faster, using fewer resources.
• Improvements will be possible in a single department or team, or across the whole organization.
• The organization is likely to develop more practical strategies because the dialogue between strategy and operations will improve.