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About the course

The Critical Management Skills course, the second and final course of the 100% online Professional Certificate in Management program, teaches essential skills including how to manage the complex dynamics in the workplace by improving interpersonal communications, and effectively addressing the challenges that diversity presents. At the conclusion of this eight-week management course, you will have learned how to foster and maintain an effective workforce, starting from building an effective team, to managing for results, through to the ultimate goal of achieving greater organizational success through improved teamwork.

What You'll Learn

  • Interpersonal Communication Skills
  • Empowering Employees
  • Delegation
  • Managing a Diverse Workplace
  • Prioritization and Accountability
  • Building Effective Teams
  • Ethical Implications of Decision Making

Curriculum 8 Week Course

Lesson 1 - Interpersonal Communication Skills Interpersonal Communication Skills Synopsis Communication Skills - Introduction Listening Skills for Leaders Empathy Empathy and Leadership Empathy in Practice Difficult Conversations and Positive Outcomes Difficult Conversations and Effective Leadership

Lesson 2 - Empowerment and Delegation

  • Empowerment and Delegation Synopsis
  • Empowerment - Introduction
  • Empowerment - Answers
  • Delegation - Introduction
  • Group Review Questions
  • Delegation by Design
  • Practicing Delegation
  • Prioritization and Accountability

Lesson 3 - Time Management and Foundations for Understanding Intergenerational Culture

  • Delegation Case Study Synopsis
  • Case of Missing Time - Introduction
  • Response to Case of Missing Time
  • Case of Missing Time - Conclusion
  • Application of Intergenerational and Multiculturalism in the Workforce Synopsis
  • Introduction to Intergenerational Culture
  • Establishing a Foundation for Understanding Intergenerational Culture
  • Contextual Influences in Intergenerational Culture
  • Dimensions of Intergenerational Culture
  • Attributes of Intergenerational Culture
  • Intergenerational Guidelines

Lesson 4 - Continuous Improvement

  • Continuous Improvement Synopsis
  • Why is Continuous Improvement Important?
  • Lean: Overview and Key Concepts
  • Six Sigma: Overview and Key Concepts
  • DMAIC: A Lean Six Sigma Problem-Solving Methodology
  • DMAIC: Define and Measure Phases
  • DMAIC: Analyze, Improve, and Control

Lesson 5 - Goal Setting, Measurement and Managing a Diverse Workforce

  • Setting Goals and Measuring Results Synopsis
  • Setting Goals and Expectations
  • Measuring Results
  • Diversity in the Workforce Synopsis
  • Managing a Diverse Workforce
  • Perspectives of Diversity in the Workforce
  • Similarities and Differences
  • Continuums of Culture: Part I
  • Continuums of Culture: Part II
  • Multigenerational Perspectives
  • Challenges in Managing a Diverse Workforce
  • Opportunities in Managing a Diverse Workforce

Lesson 6 - Building Effective Teams

  • Understanding Team Dynamics Synopsis
  • Strengths and Weaknesses of Teams in Organizations
  • Myths of Work Teams
  • Understanding Team Dynamics
  • What Do Leaders Do?
  • Avoid Dysfunctional Teamwork
  • Leading Multicultural Teams

Lesson 7 - Ethical Implications of Decision Making

  • Ethical Implications of Decision Making Synopsis
  • Introduction: Ethical Implications of Decision Making
  • WorldCom: What Went Wrong?
  • WorldCom: What Went Right?
  • Leadership + Value + Reinforcement = Culture
  • Ethical Paradigms
  • Ethical Decision Making

Lesson 8 - Attitude and Accountability

  • Group and Personal Accountability Synopsis
  • Achieving Success Through Accountability
  • Transforming Power of Accountability
  • Coaching for Accountability
  • Language of Accountability
  • Increasing Personal and Group Accountability
  • Power of Attitude
  • Learned Optimism
  • Course Summary

Who should attend

The Critical Management Skills course can help managers achieve greater success in their careers by empowering them with the latest skills and tools in vital areas of managerial expertise. Participants who complete both this course and Foundations of Management will receive a Professional Certificate in Management.

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