Crisis Leadership and Human Behaviour

London Business School

How long?

  • 21 days
  • online

What are the topics?

London Business School


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Who should attend


minimum management experience

This programme is designed for:

  • Crisis Managers and Risk Management executives
  • Communications and Public Relationships executives
  • HR Directors/Managers and Learning and Development specialists
  • Organisational Change and Transformation Managers
  • Public Health and Public Policy Officials
  • Mid-to senior-level managers making key decisions, including those without a specific Crisis or Risk Manager remit.

About the course

Strengthen your organisation when it is under pressure with advanced crisis leadership, behaviourial science and strategy insights.

Prepare for the decisive moment

Behavioural and decision-making sciences come together to create a programme designed for leaders operating in a volatile and uncertain world.

Good for you

Become the leader your organisation needs in a crisis:

  • Understand and leverage the ‘human factor’ in a crisis
  • Avoid becoming overwhelmed by fear, data overload and clashing personalities
  • Lead on a crisis management strategy
  • Communicate effectively to stakeholders under pressure
  • Learn and rebuild after a crisis.

Good for your organisation

Your organisation will:

  • Be better equipped to manage a crisis
  • Gain a deeper collective insight into the importance of the ‘human factor’ in a crisis
  • Be able to reduce the burden decision makers face in a crisis and the risk of skewed decisions
  • Be able to develop mitigation strategies based on a deeper understanding of research into recurring patterns of human behaviour that characterise reaction to crises
  • Be prepared to respond decisively when your reputation is damaged and start rebuilding trust fast
  • Be able to communicate effectively and appropriately to multiple stakeholders.

Performance can spell the difference between success and failure.

Gain the leadership tools and behavioural insights to meet the challenges of today and tomorrow.

What you learn

You will gain insight and access to:

  • Become the leader that your organisation looks to at the critical moment
  • Leverage the psychology of crises to your advantage
  • Develop strategies and structures that strengthen your response
  • Better manage others in high-pressure situations
  • Communicate effectively in a fast-moving and complex environment.

How you learn

An immersive and dynamic journey that will show you how to lead and how to prepare your organisation for a crisis.

  • Ground-breaking simulation: bridging the gap between the rigour of theory and the white heat of practice
  • Live interactive faculty sessions: real-time interaction with world-leading experts in the field of decision-making
  • Group coaching and discussions: consolidate your learning, share reflections and connect with your peer group
  • Self-directed learning: bespoke activities and curated videos and readings delivered in a flexible format and structure designed to optimise your learning experience
  • All live sessions are recorded: watch live sessions again at any time during the programme.

The Ignite Series

Spark new thinking with some of the brightest minds in a short and practical live online and interactive programme. Highly topical, relevant and incisive, you'll get accelerated learning at its best, through a blend of peer-to-peer learning, self-directed activities and interactive live faculty sessions.


Niro Sivanathan

Associate Professor of Organisational Behaviour BA (Queen’s), MSc (Queen’s), PhD (Northwestern) Dr Niro Sivanathan’s research and teaching have received international recognition. His research explores how the psychology of the self – specifically our motivation to maintain the integrity of the...

David Faro

London Business School Term Associate Professor of Marketing MSc. (London) PhD (Chicago) David Faro received his PhD in Marketing at the University of Chicago, and joined London Business School in 2006. Dr Faro’s research examines consumer and managerial decision-making, the psychology of time ...

Crisis Leadership and Human Behaviour at London Business School

From  2600 GBP$3,459

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Full disclaimer.

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