ILR School

Conflict Resolution Strategies for the Workplace (DR140)

Available dates

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About the course

This one-day workshop trains you to plan, design, and implement workplace conflict resolution strategies. When left unaddressed, workplace conflicts result in lost productivity and diminished employee morale. By the workshop’s completion, you’ll know how to design and enact strategies for resolving the full range of disputes that can occur in the workplace, and help mitigate future incidents.

The workshop, taught by renowned Cornell faculty and industry practitioners, is designed for human resource professionals, labor relations and employee relations specialists, managers and supervisors, ADR consultants, employment attorneys, and labor union leaders.

Key topics

  • Diagnosing current sources of conflict
  • Assessing current conflict resolution procedures for effectiveness
  • Understanding the range of strategic options
  • Defining the metrics for success and measuring effectiveness
  • Implementing the conflict resolution initiative

Special Features

The highly participative Conflict Resolution Strategies for the Workplace workshop emphasizes discussion and exploration of techniques, and uses case studies as learning vehicles. All instruction takes place in New York City at the midtown offices of Cornell University’s School of Industrial and Labor Relations.

Who should attend

Labor relations and employee relations professionals; managers and supervisors who want to establish more effective ways to resolve conflict; particularly valuable for individuals in change situations.

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