Commercial Aspects of Aircraft Maintenance

Identifies the drivers in maintenance costs evaluation and analyses arguments concerning maintenance matters in commercial discussions.

What are the learning objectives?

• Transform industry knowledge into practical know-how
• Understand the dynamics and demand of the maintenance marketplace
• Learn how to position yourself to your advantage and think like a successful MRO
• Learn how to make decisions in a maintenance organisation
• Learn how to manage Performance-Based Contracts
• Identify ways to improve maintenance operations
• Get to grips with metrics and mechanisms
• Understand the rationales of “make or buy” policies

** Course content**

• Analysis of maintenance business
• Market demand and airline business models
• Make or Buy, Decision-making
• Value Proposition development
• Managing resources & capacity
• Optimising maintenance activities
• Performance-Based Contracts
• Managing partnerships and competition
• Cost control and revenue streams
• Managing customer satisfaction
• Setting-up a maintenance organisation
• The future of maintenance