Change Management for HR Certification

Ever been asked by your clients to help with change? Been part of an unsuccessful change initiative? Wondered why it’s so hard to communicate effectively about change? That’s because most change initiatives don’t take people and their needs into account.

HCI knows that the key to successful change is focusing on people over processes. This course will help you identify and build the capabilities people need to navigate change successfully. You’ll walk away with tools and an action plan for your next change initiative.

• Partner with the Business – Partner with the business to successfully manage change.
• Explore the Role of HR During Change – Distinguish among the three different roles that HR can play, and consider how to use each one.
• Create an Action Plan – Develop an action plan for your next change initiative that includes human-centered design, communication, and coaching.

Course Outline | Introduction

Introduction

• The role of change in organizations
• Change management principles
• Partnership between HR and the business
• HR’s change management roles: Architect, Broadcaster, Coach

Course Outline | The Architect

Designing Change Initiatives

• Overview of Architect role
• Using human-centered design for a change initiative
• Using nudges in change design

Partnering with the Business

• Obtaining buy-in and sponsorship
• Identifying and involving stakeholders
• Creating the change management team
• Establishing decision-making authority

Setting Up Change Initiatives for Success

• Assessing change readiness
• Identifying and addressing organizational barriers to change
• Planning for and evaluating sustainability

Course Outline | The Broadcaster

Communicating the Right Information in the Right Way

Overview of Broadcaster role and why communication is important

How to communicate:

• The change vision
• Reasons for the change
• Details about the change
• The impact on employees
• Progress of the change
• Framing each message

Building a Strategic Communication Plan

• Importance of being strategic and planful
• Audience considerations
• Timing of messages
• Communication channels/methods
• Choosing the right senders
• Emotional resonance

Course Outline | The Coach

Understanding and Addressing Reactions to Change

• Overview of the Coach role
• Different ways people react to change
• Addressing resistance and barriers

Maximizing Employees’ Capabilities

• Identifying training needs
• Creating a training plan
• Building confidence
• Developing a growth mindset

Keeping Employees Engaged Through Change

• Importance of keeping employees engaged
• Building team cohesion
• Encouraging resilience
• Reinforcement methods (rewards, recognition)
• Creating a network of coaches (managers, super users, ambassadors)

Course Outline | Conclusion

Action Planning