Behavioral Interviewing: Building a Consistent Framework and Process
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Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.
In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.
Participants will be able to:
- Build a consistent framework and process to ensure an unbiased candidate experience;
- Choose job specifications and determine how success will be measured (skills);
- Identify characteristics and qualities that will support the required skills;
- Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
- Review legal and appropriate interviewing etiquette/guidelines, including social media research;
- Screen candidates, using resumes and phone interviews; and
- Conduct successful role-play Behavioral Interviews in class.
Classes will include:
- Workbooks for future reference and study.
- Workshop / role play with actual interview scenarios to assist in internalizing data.
- Time for individual questions and concerns to aid in personalizing tactics.
Format—Behavioral Interviewing – Building a Consistent Framework and Process is an 8-hour class for up to 10 people.
Confident Recruitment and Selection Interviewing Skills
With the average cost of recruiting a new employee (including hidden costs, like training and loss of talent) and the increased number of applicants that you are likely to get for a role due to the unemployment market, it’s never been more important to attract and select the right candidate.
This highly practical course provides a step-by-step approach to the recruitment and selection process, with tips and techniques to help you to structure interviews, ask the critical questions and present your company in the best possible light. The ultimate aim of the course is to give you the confidence and re-assurance that you’ve recruited the person who is the best match for the role.
By the end of this course you will be able to:
- Confidently recruit the right person for your vacancy.
- Understand the importance of getting it right.
- Use the most effective recruitment options.
- Spec out the job description to make sure you know what your ideal candidate looks like.
- Know the steps to plan and prepare for an interview.
- Think from an organizational perspective and project your company in the best possible light.
- Maintain your focus on the interview's primary objectives.
- Make effective decisions about each candidate.
The Importance of Getting it Right
- The true cost of recruitment - why poor decisions can be more costly than you think
- Minimising the risk of churn
- The legal risk
Attracting the Right Person
- How to complete an effective job analysis
- Defining the recruitment and selection process
- Do's and don'ts of an effective job advert
- Methods of recruitment - head-hunters, recruitment agencies, the media and internal applications
- Marketing the vacancy, using the Internet and social networking
- Identifying your role and responsibilities
- Best practice on using the Internet in the recruitment process
Preparing for Interviews
- Using job descriptions and person specifications
- Do's and don’ts of effective interviewing
- Interview objectives and structuring an interview plan for each candidate
- Preparing the interview room
- selecting an appropriate interview time and venue
- style of interview - one-to-one, board, panel, who should attend, etc.
- the importance of employment legislation in successful interviewing
- equality and diversity - the Equality Act 2010 and types of discrimination
Conducting the Interview
- The art of questioning, the strategic nature of effective questioning and detecting untruths!
- Creating an open environment so that the candidate is encouraged to open up and relax
- Overcoming barriers to communication using positive body language
- Keeping the interview on track and using effective listening and questioning skills
- How to take notes - recording information for future use
After the Interview
- Reviewing candidate qualities, attributes and skills against set criteria
- Selecting the right candidate - evaluating performance, strengths and weaknesses
- Formulating an action plan
A variety of methodologies will be used during the course that includes:
- (30%) Based on Case Studies
- (30%) Techniques
- (30%) Role Play
- (10%) Concepts
- Pre-test and Post-test
- Variety of Learning Methods
- Case Studies and Self Questionaires
- Group Work
Who should attend
This is an essential introductory course for anyone involved in and new to the recruitment and selection process or those with experience wanting to brush up their skills.