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Sloan School of Management

Achieving Operational Excellence Through People: Delivering Superior Value to Customers, Employees, and Shareholders

The Good Jobs Strategy: Why Good Jobs Are Good for Businesses with Zeynep Ton
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Zeynep Ton is an Adjunct Associate Professor of Operations Management at the MIT Sloan School of Management. Ton is currently examining how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously. Her earlier research focuse...