Best executive courses in Dubai (United Arab Emirates)

ICTD International Centre for Training and Development

Customer Service Perspective

Providing excellent customer service is essential to the long-term viability of every business. The Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its...

ICTD International Centre for Training and Development

Customer Focus in Business Markets

This course provides a progressive approach to business marketing and business market management, which is the process of understanding, creating and delivering value to targeted business markets and customers. Business markets are composed of firms, institutions or governments. The course...

ICTD International Centre for Training and Development

Advanced Customer Satisfaction Measurement

Customer surveys are an invaluable tool for understanding the customer's perception of your service delivery. Findings from a survey program provide critical information about your support center's performance -- information that can serve as a basis for continuous improvement projects and...

ICTD International Centre for Training and Development

Pumps, Valves, Compressors and Turbines Troubleshooting

ICTD International Centre for Training and Development

Supply Chain Management

This five-day course is an introduction to the supply chain concept and will explore the management of supply chains to improve an organization’s overall supply efficiency. Other concept included are the definitions of supply chains, identification procedures, an overview of methods, processes,...

ICTD International Centre for Training and Development

Applied Logistics Management

Applying Logistics Management in real life entails: evaluating procedures, eliminating wasteful activities/costs, avoiding those internal problems that limit performance, change and improve working methods, obtaining added value for money and improving customer service. Warehouses and stores are...

ICTD International Centre for Training and Development

Supply Chain & Logistics Management: the International Impact & Returned Values

This seminar is aimed at both suppliers and buyers who need an overview of the key issues and drivers involved when viewing supply chains from a logistics/demand point of view. It examines what logistics and supply chain management are fundamentally about and the key aspects established are that...

ICTD International Centre for Training and Development

Strategic Supply Chain Management

This course will explore the key management tasks that are important in operating an effective and efficient Supply Chain System to generate the highest level of customer satisfaction and retention at the lowest cost. During the training, participants will gain new insights on how to apply...

ICTD International Centre for Training and Development

Successful Fleet and Transport Management

Transportation activities can account for over 70% of an organization’s supply chain costs. Thus, it is vital that an organization gets the transportation function right, whether its ambition is to meet personnel mobility needs or to execute the delivery of goods and materials. In this course, we...

ICTD International Centre for Training and Development

Material Supply Chain Management

Material Supply Chain Management developed to fulfill the need for fundamental education in the manufacturing and resource management industry, this workshop provides a basic understanding of the planning and control of the flow of materials into, thorough, and out of organizations. This course...