Best executive courses in Dubai (United Arab Emirates)

ICTD International Centre for Training and Development

How to Create a Customer Service Mindset

Customer service is about attitude first, skills second. All of the product knowledge and technique training in the world will not produce results if a customer facing professional (CFP) is not trying to achieve success in the moment. A CFP must care enough about the final result to actively look...

ICTD International Centre for Training and Development

High Performance Road map to Customer Service Excellence

Obsession with the customer is the single most vital factor in business success today! The main priority in any business must be to win and keep the customer, with emphasis on building a growing customer base. Failure to do so simply means no profits, no growth, no jobs, and no business! Success...

ICTD International Centre for Training and Development

Business Continuity Management & IT Disaster Recovery

Business Continuity Management (BCM) is not just about reacting to an incident or a crisis, nor is it just a professional specialist discipline. BCM is now regarded as a corporate business activity that the business owns and drives and is applicable to all organizations. BCM can provide the...

ICTD International Centre for Training and Development

Contract Management Principles & Practices

ICTD International Centre for Training and Development

Developing Incentive Contracts

ICTD International Centre for Training and Development

Certificate in Retail Operations

This course reflects the role of an individual who works with customers in retail environment, giving you the relevant skills and knowledge to work in a small or medium retail store front or back of the business. Certificate III in Retail provides the opportunity for employees to update,...

ICTD International Centre for Training and Development

Certified Contract Manager

ICTD International Centre for Training and Development

Fire Fighting & SCBA Handling

This course is designed to train both offshore and onshore fire fighters with the knowledge and skills to safely and effectively respond to a fire and the use of equipment using Self-contained Breathing Apparatus (SCBA) and introduce the key principles of safety, security and fire management,...

ICTD International Centre for Training and Development

Environmental Legislation, Safety & Communication

ICTD International Centre for Training and Development

Air Quality in the Environment

Air quality is a major area of importance in environmental engineering. Contaminants emitted along an air pathway from industry have been shown to have a major adverse public health effect worldwide. As a result, many government agencies are promulgating and enforcing strict air quality rules,...