Best executive courses in Abu Dhabi (United Arab Emirates)

ICTD International Centre for Training and Development

Marketing Oriented Organisations

The marketing orientation is perhaps the most common orientation used in contemporary marketing. Market orientation also involves monitoring competitors' actions and their effect on customer preferences, as well as analyzing the effect of other exogenous factors. Companies must understand that...

ICTD International Centre for Training and Development

Customer Relationship Management (CRM)

"Top quality customer service is never an accident. It is the result of high intention, great effort, intelligent direction, good management, and skilful execution." In fiercely competitive markets such as the Gulf region, where products and services are similar, 'putting the customer first' is...

ICTD International Centre for Training and Development

Customer Service Managing Relationships

A clear focus on improving your company's business performance through better customer retention You will be able to identify clear areas of improvement for your customer care team A 'customer-centric' approach that will enable you to fulfil your customers' individual needs You will have...

ICTD International Centre for Training and Development

Management Strategies in the Oil Gas & Petrochemical Industries

In today’s climate of economic turmoil, price volatility and market uncertainty, and with globalism making our lives more interconnected and complicated, it is increasingly necessary for companies to identify and develop managers with a broad understanding of the issues facing the international...

ICTD International Centre for Training and Development

Electrical Engineering Practices for Facilities Personnel

This course is ideal for individuals who would like to gain an understanding of the principles of electrical engineering tools in a practical format. This course will cover all disciplines of electrical engineering including alternating current systems, direct current systems, magnetism, power...

ICTD International Centre for Training and Development

Professional job Analyst

ICTD International Centre for Training and Development

Communication & Planning Skills for Administrative Professionals

Good communication and planning skills are essential for all administrative professionals. This interactive and practical program is designed to help participants review and develop these skills so that they can enhance not only their own effectiveness but also that of their immediate colleagues...

ICTD International Centre for Training and Development

Hrd Management

Based on the fact that knowledge is the gateway to engagement, the 'HR Management course' is designed to build participants' awareness and knowledge of the major functions that make up a modern HR department. Its modules are considered fundamental and include basic knowledge as well as latest...

ICTD International Centre for Training and Development

Delivering Exceptional Client Services: How to Build Lasting Partnerships

High standards of customer care are critical to the success of any organization, and executives in customer service are expected to play an important leadership role in implementing company guidelines for interaction with customers. Course Objectives Build lasting and meaningful...

ICTD International Centre for Training and Development

Leadership, Innovation and Enterprise Skills

Corporations need to nurture leaders who can help their employees to be innovative and enterprising. This course presents an opportunity for professionals and leaders to learn how to develop the creative edge to meet the challenge of excellent innovative leadership which is needed in the...