Best executive courses in Abu Dhabi (United Arab Emirates)

ICTD International Centre for Training and Development

Managing Customer Service

This training course in Customer Service is designed to cover the full range of activities involved in the management of client relationships, by providing delegates with a thorough understanding of the effects of poor customer service, as well as with awareness of the link between good customer...

ICTD International Centre for Training and Development

Creating a Service Culture: Strategies and Tactics for Creating an Environment of Excellence

A company’s most vital asset is its customers. Without them, we could not exist in business. When you satisfy our customers, they not only help your organization grow by continuing to do business with you, but they are more likely to recommend you to friends and associates. Organizations which...

ICTD International Centre for Training and Development

Writing for Results

Results-focused business writing is a core skill for success in the workplace. With the advent of e-mail as one of the primary communication tools, writing effectively has become even more critical. This comprehensive seminar covers the basics of written communication (style, grammar,...

ICTD International Centre for Training and Development

Disaster Recovery Planning

Since recovery planning is a very complex and labor intensive process, it therefore requires redirection of valuable technical staff and information processing resources as well as appropriate funding. In order to minimize the impact such an undertaking would have on scarce resources, the project...

ICTD International Centre for Training and Development

Time Management: Managing Multiple Tasks, Priorities & Deadlines

Before we can manage other people, we need to manage ourselves in an effective and efficient manner which optimises our contribution to the achievement of corporate and business objectives. Every manager must realise that being a manager is a job in its own right, therefore it is clear that...

ICTD International Centre for Training and Development

Advanced Management and Leadership Skills

This Advanced Management and Leadership skills training course delegates with a broad range of management and leadership theories and practical tools to apply in their working environment. It is designed for participants in experienced senior management roles and those who work with colleagues...

ICTD International Centre for Training and Development

Motivating, Coaching, Counseling & Mentoring: Practical Tools for Effective Leadership

We often hear record-breaking athletes say; I owe it to my coach; that’s because however talented they are, athletes need a coach to improve their performance and competitiveness. Likewise, Companies and Organizations need to create a culture where coaching and feedback occur as a routine part of...

ICTD International Centre for Training and Development

New Trends in Achieving Leadership Excellence: Mastering People Management & Team Leadership

This highly participative program will help you to cultivate your leadership presence in order to connect and motivate individuals by projecting charismatic leadership role and inspiring people towards the desired organizational outcome. This program seeks to provide you with skills such as...

ICTD International Centre for Training and Development

Advanced Supervisory Skills (The Supervisor Development Course)

This training is designed for all those who have the potential and capabilities of developing into Supervisor’s, Team leader’s and new manager’s. Whatever their job title, if they are in charge of others then they will be helped greatly by this training. In this training you will learn to: Be...

ICTD International Centre for Training and Development

Negotiation and Conflict Management in Organizations

The ability to negotiate effectively and manage conflict is one of the most valuable skill sets we can develop within our organisation. Not only does developing these skills allow us to negotiate better deals by creating and then claiming value, but it also enables us to manage teams more...