Best executive courses in Kuala Lumpur (Malaysia)

ICTD International Centre for Training and Development

Understanding the Retail Strategy

The new demanding consumer has higher needs and expectations from retailing in particular, than ever before. This has been created by the well-educated smart shopper, a new communications paradigm, pervasive advertising, and a surplus of just about everything – expect time. The result is the ‘I...

ICTD International Centre for Training and Development

Customer Care and Service Skills

What is good customer service? How can it go from good to great? What are the pitfalls that many perople experience when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer-service stress? Find...

ICTD International Centre for Training and Development

Yeast in Food and Feed

ICTD International Centre for Training and Development

Project Management Leadership Skills

Countless numbers of projects undertaken by organizations in the private and public sectors significantly overrun the project schedule and budget, and as a consequence fail to achieve the organization’s financial and strategic objectives, often with sizable increases in costs and with substantial...

ICTD International Centre for Training and Development

Modern Leadership & Management Skills: Excellence, Quality, Innovation, Performance, Team Buikding, Behavioural Skills, Vision, Emotional & Time Management

ICTD International Centre for Training and Development

Advanced Logistics Management

Improve service whilst reducing costs; an impossible task? With effective management and leadership, world class companies do this every day. Getting more with less is possible and this seminar shows you how. In every Supply Chain, the service levels are paralleled with cots to serve. However,...

ICTD International Centre for Training and Development

Health and Safety in Warehousing

For those who want to understand and implement the essential tools for managing warehousing in a health and safety environment operation. Participants are shown how to evaluate procedures and make the needed changes to methods to improve health and safety, handling of material and customer...

ICTD International Centre for Training and Development

Construction Management and Supervising Multiple Projects

ICTD International Centre for Training and Development

Active Directory & Domain Services

ICTD International Centre for Training and Development

Crude Oil Distillation-Column Design, Operation, Control & Troubleshooting

The atmospheric and vacuum pipe stills are used to separate crude oil into fractions according to True Boiling Point ranges so that feed stocks will be available to meet the required specifications for downstream units. Crude oil fractionation is accomplished in two and up to four distillation...