Yong Liu

Professor of Marketing and Eller Professor at Eller Executive Education

Assistant Professor at Aalto University School of Business

Schools

  • Aalto University School of Business
  • Eller Executive Education

Links

Biography

Eller Executive Education

Degrees

Ph.D. in Marketing, University of British Columbia

Areas of Expertise

Quantitative models of marketing, innovation and media strategies:

  • Innovation and business models
  • Social interactions and new media
  • Marketing strategies for media and cultural products, especially movie marketing
  • Competitive strategies for business and nonprofits
  • Firm strategies during product-harm crisis

Current Research

Organizational/leadership roles at academic conferences

Bio

Editorial roles at academic journals

Courses

MKTG 459 Innovation and Product Management

MKTG 559 Innovation and Product Strategy

MKTG 579 Marketing of Innovation

MKTG 696 Special Topics in Marketing Research-Theoretical Models

Professional Positions

Editorial roles at academic journals

  • Marketing Science: Editorial Board Member

- Journal of Marketing: Editorial Board Member

Journal of Retailing: Associate Editor

  • Decision Sciences: Associate Editor

Organizational/leadership roles at academic conferences

  • Organizing Committee Member, China Marketing International Conference (CMIC), Shanghai, China, July 2018.
  • Track Chair, Product Policy and Product Recall Strategies, China Marketing International Conference (CMIC), Shanghai, China, July 2018.
  • Chair of Entertainment Analytics Track, INFORMS 2016 Annual Conference, Nashville, TN, November 2016.
  • Co-chair (Media & Entertainment Track), American Marketing Association Winter Educator’s Conference, February 2016.
  • Chair of Program Committee, Binhai International Research Forum in Management Science, Tianjin, China, June 2016, 2015, 2014.
  • Chair of Program Committee, Research Forum on Marketing, Shanghai University of Finance and Economics, Shanghai, China, June 2013, 2011, 2009
  • Faculty Coordinator, The Lisle & Roslyn Payne University of Arizona/Arizona State University Research Symposium, Tucson, AZ, April 2013.
  • Co-chair (Marketing Research and Technology Track),American Marketing Association Summer Educator’s Conference, August 2009.
  • Coordinator, BCRST Annual Marketing Conference (University of Buffalo, Cornell University, University of Rochester, Syracuse University, University of Toronto), May 2005.

Visiting positions

  • Shanghai Advanced Institute of Finance (SAIF), China, 2017 (May-July).
  • University of Sydney, Australia, 2015 (May-June).

Selected Recent Publications

  • Lin, Mingfeng, Yong Liu and Siva Viswanathan (2018), "Effectiveness of Reputation in Contracting for Customized Production: Evidence from Online Labor Markets," Management Science, 64 (1): 345-359.
  • Liu, Angela Xia, Yong Liu and Ting Luo (2016), "What Drives a Firm''s Choice of Product Recall Remedy? The Impact of Remedy Cost, Product Hazard, and the CEO," Journal of Marketing, 80 (3): 79-95.
  • Liu, Yong, Shirley Mai and Jun Yang (2015), "Network Externalities in Online Video Games: An Empirical Analysis Utilizing Online Product Ratings," Marketing Letters, 26(4), 679-690.
  • Zhang, Jurui, Yong Liu and Yubo Chen (2015), “Social Learning in Networks of Friends versus Strangers,” Marketing Science, 34 (4), July-August: 573-589.
  • Liu, Angela Xia, Yong Liu and Tridib Mazumdar (2013), “Star Power in the Eye of the Beholder: A Study of the Influence of Stars in the Movie Industry,” Marketing Letters, August, pp. 1-12. Lead article.
  • Chen, Yubo, Yong Liu, and Jurui Zhang (2012), “When Do Third-party Product Reviews Affect Firm Value and What Can Firms Do? The Case of Media Critics and Professional Movie Reviews,” Journal of Marketing, 76 (2): 116-134.
  • Li, Xiarong, Daniel Zeng, Yong Liu, and Yanwu Yang (2011), “Click Fraud and the Adverse Effects on Competition,” IEEE Intelligent Systems, 26 (6): 31-39.
  • Chakravarty, Anindita, Yong Liu, and Tridib Mazumdar (2010), “The Differential Effects of Online Word-of-Mouth and Critics’ Reviews on Pre-release Movie Evaluation,” Journal of Interactive Marketing, 24 (3): 185-197. This paper is a runner-up for the 2011 JIM Best Paper Award. This paper was a runner-up for the 2011 JIM Best Paper Award.
  • Liu, Yong, Yubo Chen, Robert F. Lusch, Hsinchun Chen, David Zimbra, and Shuo Zeng (2010), "User-Generated Content on Social Media: Predicting New Product Market Success from Online Word-of-Mouth," IEEE: Intelligent Systems, 25 (1): 75-78.
  • Chen, Yubo, Shankar Ganesan, and Yong Liu (2009), “Does a Firm’s Product Recall Strategy Affect Its Financial Value? An Examination of Strategic Alternatives during Product-harm Crises,” Journal of Marketing, 73 (6): 214-226.
  • Zhao, Xuan, Derek Atkins and Yong Liu (2009) "Effects of Distribution Channel Structure in Markets with Vertically Differentiated Products," Quantitative Marketing and Economics, 7 (4): 377-397.

Selected Awards and Honors

  • Eller Evening MBA Most Valuable Professor (Phoenix) Nomination, 2017
  • The 52nd AMA-Sheth Foundation Doctoral Consortium Faculty, University of Iowa, 2017
  • The 51st AMA-Sheth Foundation Doctoral Consortium Faculty, University of Notre Dame, 2016
  • Eller College Dean''s Course Innovation Award, 2016
  • Eller College Dean''s Award for Undergraduate Teaching Excellence, 2015
  • University of Arizona Honors College Outstanding Thesis Advisor Award, 2015
  • Executive MBA Faculty Award for Outstanding Module, 2010-2011.
  • Journal of Retailing Outstanding Reviewer Award, 2011.
  • Journal of Interactive Marketing Best Paper Award Runner-up, 2011.
  • Management Science Meritorious Service Award, 2009
  • Marketing Science Institute (MSI) Young Scholar, 2007.

Teaching Interests

Marketing strategy

Innovation & new product strategies

Entrepreneurship & innovation

Business analytics

Entertainment industries marketing

Social media

Aalto University School of Business

My research interests cover big data social science, consumer word-of-mouth, impulse online purchase, social network behavior.

Peer-reviewed scientific articles

Journal article-refereed, Original research

How do personality traits shape information-sharing behaviour in social media? Exploring the mediating effect of generalized trust

Deng, Shengli; Lin, Yanqing; Liu, Yong; Chen, Xiaoyu; Li, Hongxiu
2017 in Information Research (UNIV SHEFFIELD DEPT INFORMATION STUDIES)
ISSN: 0959-8928

Understanding mobile learning adoption in higher education An empirical investigation in the context of the mobile library

Gan, Chunmei; Li, Hongxiu; Liu, Yong
2017 in ELECTRONIC LIBRARY (Emerald Group Publishing Ltd.)
ISSN: 0264-0473

Donating Context Data to Science: The Effects of Social Signals and Perceptions on Action-Taking

Liu, Yong; Ferreira, Denzil; Goncalves, Jorge; Hosio, Simo; PANDAB, PRATYUSH; Kostakos, Vassilis
2017 in INTERACTING WITH COMPUTERS (OXFORD UNIV PRESS INC)
ISSN: 0953-5438

Applying configurational analysis to IS behavioural research a methodological alternative for modelling combinatorial complexities

Liu, Yong; Mezei, József; Kostakos, Vassilis; Li, Hongxiu
2017 in Information Systems Journal (Wiley-Blackwell)
ISSN: 1350-1917

Big data for big insights Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews

Liu, Yong; Teichert, Thorsten; Rossi, Matti; Li, Hongxiu; Hu, Feng
2017 in TOURISM MANAGEMENT (ELSEVIER SCI LTD)
ISSN: 0261-5177

Is all Internet gambling equally problematic? Considering the relationship between mode of access and gambling problems

Gainsbury, Sally M.; Liu, Yong; Russell, Alex M. T.; Teichert, Thorsten
2016 in COMPUTERS IN HUMAN BEHAVIOR (PERGAMON-ELSEVIER SCIENCE LTD)
ISSN: 0747-5632

Worker Performance in a Situated Crowdsourcing Market

Goncalves, Jorge; Hosio, Simo; Liu, Yong; Kostakos, Vassilis
2016 in INTERACTING WITH COMPUTERS (OXFORD UNIV PRESS INC)
ISSN: 0953-5438

Fragmentation or cohesion? Visualizing the process and consequences of information system diversity, 1993-2012

Liu, Yong; Li, Hongxiu; Goncalves, Jorge; Kostakos, Vassilis; Xiao, Bei
2016 in EUROPEAN JOURNAL OF INFORMATION SYSTEMS (Palgrave Macmillan Ltd.)
ISSN: 0960-085X

Modeling consumer switching behavior in social network games by exploring consumer cognitive dissonance and change experience

Liu, Yong; Li, Hongxiu; Xu, Xiaoyu; Kostakos, Vassilis; Heikkilä, Jukka
2016 in INDUSTRIAL MANAGEMENT AND DATA SYSTEMS (Emerald Group Publishing Ltd.)
ISSN: 0263-5577

Understanding the factors influencing user experience of social question and answer services

Deng, Shengli; Fang, Yuling; Liu, Yong; Li, Hongxiu
2015 in Information Research (UNIV SHEFFIELD DEPT INFORMATION STUDIES)
ISSN: 1368-1613

Increasing the reach of government social media A case study in modeling government-citizen interaction on Facebook

Goncalves, Jorge; Liu, Yong; Xiao, Bin; Chaudhry, Saad; Hosio, Simo; Kostakos, Vassilis
2015 in POLICY AND INTERNET (John Wiley and Sons Ltd)

Modeling hedonic is continuance through the uses and gratifications theory: An empirical study in online games

Li, Hongxiu; Liu, Yong; Xu, Xiaoyu; Heikkilä, Jukka; Heijden, Hans van der
2015 in COMPUTERS IN HUMAN BEHAVIOR (PERGAMON-ELSEVIER SCIENCE LTD)
ISSN: 0747-5632

Climatic effects on planning behavior

Liu, Yong; Kostakos, Vassilis; Li, Hongxiu
2015 in PLOS ONE (PUBLIC LIBRARY SCIENCE)

The impacts of unique service resources and habit on e-service loyalty in a highly competitive market

Liu, Yong; Deng, Shengli; Hu, Feng; Chen, Xiaoyu
2015 in Journal of Systems and Information technology (Emerald Group Publishing Ltd.)
ISSN: 1328-7265

Understanding perceived risks in mobile payment acceptance

Yang, Yongqing; Liu, Yong; Li, Hongxiu; Yu, Benhai
2015 in INDUSTRIAL MANAGEMENT AND DATA SYSTEMS (Emerald Group Publishing Ltd.)
ISSN: 0263-5577

Understanding mobile IM continuance usage from the perspectives of network externality and switching costs

Zhou, Tao; Li, Hongxiu; Liu, Yong
2015 in INTERNATIONAL JOURNAL OF MOBILE COMMUNICATIONS (Inderscience Enterprises Ltd)
ISSN: 1470-949X

Eliciting situated feedback A comparison of paper, web forms and public displays

Goncalves, Jorge; Hosio, Simo; Liu, Yong; Kostakos, Vassilis
2014 in DISPLAYS (Elsevier)
ISSN: 0141-9382

Understanding post-adoption behaviors of e-service users in the context of online travel services

Li, Hongxiu; Liu, Yong
2014 in INFORMATION AND MANAGEMENT (Elsevier Science B.V.)
ISSN: 0378-7206

Modeling what friendship patterns on facebook reveal about personality and social capital

Liu, Yong; Venkatanathan, Jayant; Goncalves, Jorge; Karapanos, Evangelos; Kostakos, Vassilis
2014 in ACM TRANSACTIONS ON COMPUTER-HUMAN INTERACTION (Association for Computing Machinery (ACM))
ISSN: 1073-0516

An empirical investigation of mobile government adoption in rural China A case study in Zhejiang province

Liu, Yong; Li, Hongxiu; Kostakos, Vassilis; Goncalves, Jorge; Hosio, Simo; Hu, Feng
2014 in GOVERNMENT INFORMATION QUARTERLY (Elsevier Limited)
ISSN: 0740-624X

Examining continuance usage of mobile banking from the perspectives of ECT and flow

Zhou, Tao; Liu, Yong
2014 in INTERNATIONAL JOURNAL OF SERVICES, TECHNOLOGY AND MANAGEMENT (Inderscience Enterprises Ltd)
ISSN: 1460-6720

Conference proceedings

How do tourists evaluate Chinese hotels at different cities? Mining online tourist reviewers for new insights

Liu, Yong
2016
ISBN: 978-0-9800510-9-4

Social Commerce in Retailing - Why You Use It?

Li, Hongxiu; Liu, Yong; Tukkinen, Pia
2014

Exploring the Different Roles of Service Quality, Satisfaction and Perceived Usefulness in Generating WOM in E-service Context

Li, Hongxiu; Liu, Yong; Suomi, Reima
2012
ISBN: 978-0-9800510-5-6

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