Werner Reinartz
Chaired Professor of Retailing and Customer Management at University of Cologne
Biography
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Research Interest
He is a leading academic voice on how firms interact with their customers. His research interest is at the intersection of CRM, digital marketing, retailing, sales, and advertising. In particular, he is interested in the questions of how firms can compete successfully in mature markets, marketing mix efficiency and effectiveness, and the successful management of lasting, profitable customer relationships. His work has left a keen footprint in an academic context: he is the highest cited researcher across the entire WISO faculty at the University of Cologne, the highest cited scholar in top marketing journals outside the US, and in terms of research productivity among the very top ranked economists (Wirtschaftswoche, Handelsblatt, J. of Marketing). His total Google scholar citation count is 24448 (April 2023) and his research citation g-index is 134 (Harzing.com). In terms of research productivity, he has been ranked among the top 2.5% of scholars in the world (58 out of 2257; Journal of Marketing 2009) in terms of time‐adjusted publication rate in the top four journals in the marketing discipline. His average Scopus Citation Percentile of all of his top journal publications is 98 which means that all his topics are being recognized by his peers. The Frankfurter Allgemeine Zeitung (FAZ) lists him consistently as one of the top economists in German speaking countries. His research work has been recognized with the highest academic awards in the discipline (e.g. AMA Doctoral Dissertation Competition Award, Don Lehmann Award for the Best Dissertation-Based Research Paper, MSI/Paul Root Award twice, Finalist for the O’Dell Award, Varadarajan Award for Early Career Contributions, Sheth Foundation/Journal of Marketing Award for long-term contribution to the marketing discipline). He has published extensively in the very top journals of the field such as Journal of Marketing, Journal of Marketing Research, Journal of Consumer Research, International Journal of Research in Marketing, and Journal of Retailing. In 2018, he has been named co-editor at the International Journal of Research in Marketing, one of the discipline’s top journals. Furthermore he has been long-standing area editor at the Journal of Marketing and Journal of Marketing Behavior as well as longstanding editorial board member for many top journals such as Journal of Marketing, Marketing Science, IJRM, and Journal of Retailing. In June 2010, he was the host of the Marketing Science Conference, one of the premier conferences for academic research in the marketing discipline globally. Professor Reinartz conscientiously focuses on solving problems that are meaningful in managerial practice. Accordingly, he is one of the highest published management researchers in the Harvard Business Review, the most impactful applied management journal globally – tallying a total of 24 contributions in all Harvard Business Press publications.
Curriculum Vitae
Werner Reinartz is a Professor of Marketing at the University of Cologne, Germany. Furthermore, he is the director of Center for Research in Retailing (IFH), one of the largest applied research centers in the Faculty of Management and Economics. Also, he is the speaker of the research initiative “Digital Transformation and Value Creation” at the University of Cologne. Previously, he was the Cora Chaired Professor of Retailing and Management and Associate Professor of Marketing at INSEAD, France. Professor Reinartz holds a Ph.D. in Marketing from the University of Houston (1999).
Business Expertise
Professor Reinartz has worked with a large number of international companies such as for example IBM (Germany), Allianz (Germany), the Cora Group (France), GfK (Germany), ABN AMRO (Netherlands), Spiegel (USA), METRO (Germany), Henkel (Germany), AKBANK (Turkey), Comdirect Bank (Germany), CGG (France), The Nielsen Company (Germany) and ThyssenKrupp (Germany). In addition, he has conducted extensively executive training programs for many Fortune500 and EuroStoxx50 companies.
Videos
Customer Centricity and CRM | by Prof. Werner Reinartz | MICACREM | MICA Ahmedabad
Prof. Werner Reinartz, University of Cologne sharing experience at BIMTECH
NIM Future of Retailing Werner Reinartz 2 min
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