Susan Scott

Professor Susan Scott has published widely on technology, work and organisation from a management studies perspective. Many of these publications examine the role of information systems in the transformation of work practices within the financial services sector. Among the topics that she has focused on are decision support systems and risk management; the rise of electronic futures trading; strategies for organizing post-trade information systems; and the institutionalization of core international payment systems. In these studies she explores the dynamic relationships connecting strategy, organizational structure, and operations (particularly information infrastructures).

Corollary to this is an enduring interest in the complexities of managing change (see her publications on organisational reputation risk, software implementation and best practice). She has also published a body of theoretical work examining sociomateriality which explores the materiality of digital innovation with field studies in the travel sector and book publishing. She has developed these research interests into core themes that feed into her MSc teaching on global digital business and BSc teaching on project management and digital business transformation. Her background includes a BA in History and Politics (SOAS), MSc in Analysis, Design and Management of Information Systems (LSE), and a PhD in Management Studies (University of Cambridge).

Expertise Details

• Digital innovation; work practices and the structuring of organizations; organizational technologies; connecting strategy; organizational structures; and information infrastructures; managing change; materiality and practice research