Susan Meyer-Goldstein

Education

PhD 1998
Operations Management The Ohio State University

BS 1988
Genetics and Cell Biology University of Minnesota

MBA 1992
Operations Management University of Minnesota

Expertise

Quality management in health care

Service process management

Operations strategy

Susan Meyer Goldstein is an associate professor of Supply Chain and Operations. She earned her BS in Genetics and Cell Biology and MBA at the University of Minnesota and her PhD in Operations Management from The Ohio State University. Her research interests include service process design, management, and improvement. Her teaching interests are in service management, operations strategy, and general operations management. She is recipient of the 2011 Carlson School Teaching Award and 2016 Carlson School Outstanding Service Award.

Selected Works

Operations Management in the Supply Chain: Decisions and Cases, 7th edition, R. Schroeder and S. Goldstein, (McGrawHill/Irwin, 2017).

“The cultureeffectiveness link in a manufacturing context: A resourcebased view perspective” Naor, M., Sanders Jones, J.L., Bernardes, E.S., Goldstein, S.M., and Schroeder, R.G. Journal of World Business, 49(3), 321331 (2014).

“Impact of standards adoption on healthcare transaction performance: The case of HIPAA.” Iossifova, A. and Goldstein, S.M. International Journal of Production Economics, 141(1), 277285 (2013).

“Theorizing through metaphorical transfer in OM/SCM research: Divorce as a metaphor for strategic buyersupplier relationship dissolution” Chen, Y., Rungtusanatham, M., Goldstein, S.M., Koerner, A.F. Journal of Operations Management, 31(78), 579586 (2013).

“Ten years after: Interference of hospital slack in process performance benefits of quality practices.” Goldstein, S.M. and Iossifova, A. Journal of Operations Management, 30(12), 4454 (2012).

“Explaining anomalous high performance in a health care supply chain.” Shah, R., Goldstein, S.M., Unger, B.T., and Henry, T.D. Decision Sciences, 39(4), 759789 (2008).

“The role of culture types as exogenous drivers of quality management practices: Infrastructure versus core quality practices.” Naor, M., Goldstein, S.M., Linderman, K. and Schroeder, R. Decision Sciences, 39(4), 671702 (2008).

"Applying the Collective Causal Mapping Methodology to Operations Management curriculum development," J.M. Hays, T. BouzdineChameeva, S.M. Goldstein, A.V. Hill, and A.J. Scavarda, Decision Sciences Journal of Innovative Education, 5(2) (2008).

Current Activities

Current Research

Managing variability in highcontact services

Editorial Appointments

Associate editor, Decision Sciences Journal

Associate editor, Services Industry Journal

Editorial Board, Production and Operations Managment Journal

Honors and Awards

Research Fellow The Ohio State University Center for Operational Excellence

Finalist, Decision Sciences Best Article Award for 2008

Best empirical paper, Decision Sciences Journal of Innovative Education, 20078

Carlson School Teaching Award, 2011

Carlson School Outstanding Service Award, 2016

Juran Scholar Award, Joseph M. Juran Center for Leadersip in Quality, University of Minnesota, 2005

American Society for Quality Research Fellowship

Best Paper Award, Literati Club, 1999

Ranked # 11 (tied) among service operations researchers for individual author contributions in: A note on the growth of research in Service Operations Management, Production and Operations Management, Vol. 16 No. 6 (2007) based on papers published during 19902006 in Journal of Operations Management, Manufacturing and Service Operations Management, Production and Operations Management, Management Science, and Operations Research.

Research Grants

McKnight Foundation Grant, 2006

Medical Industry Leadership Institute Interdisciplinary Grant Award, Principle Investigator