Shannon Harris

Shannon Harris earned a PhD in Business Analytics and Operations from the University of Pittsburgh in 2016. Her research interests include mathematical and empirical modeling with a focus on healthcare applications. Primarily, she analyzes the attendance behavior of patients to outpatient clinic appointments, and how that behavior affects a clinic’s scheduling practices. Additionally, she has projects researching racial bias in healthcare scheduling, and how people-centric operations affect patients’ transition of care from the hospital to home. Her work has been published in the European Journal of Operational Research, Manufacturing and Service Operations Management, Journal of Operations Management, Military Medicine, and the Journal of Multi-Criteria Decision Analysis.

Shannon worked as a management consultant at Deloitte Consulting and as a cost analyst at Technomics, Inc. She has served as a track chair for several INFORMS and CORS conference sessions, and has served on the board of the INFORMS Minority Issues Forum (MIF), INFORMS Diversity Committee, and the PhD Project student planning committee.

Education

• PhD, University of Pittsburgh, 2016.
• BS, George Mason University, 2007.

Expertise

• Healthcare Scheduling
• Predictive Analytics
• Social Justice Health Ops

Teaching

• Data Analysis
• Healthcare Transformation and Analytics
• Data Mining

Companies

• Assistant Professor Virginia Commonwealth University - School of Business (2019)
• Assistant Professor The Ohio State University Fisher College of Business (2016 — 2019)
• Doctoral Student University of Pittsburgh Katz Graduate School of Business (2011 — 2016)
• Cost Analyst Technomics, Inc. (2009 — 2011)
• Technology Consultant Deloitte Consulting (2007 — 2009)
• Content Analyst WiderThan Americas (2005 — 2006)