Sandra Zoysa
Visiting Lecturer/Group Chief Customer Officer
Links
Biography
Sandra De Zoysa is a pioneer Customer Service Practitioner and a thought leader in CE with over 26 years of experience in the Mobile Industry. A member of the Group Senior Management Committee and Chairperson of the Customer Experience Excellence Group Leadership Committee of Dialog Axiata PLC, Sri Lanka’s premier Telecommunication ServiceProvider. In 2015 Sandra received the Customer Experience Impact Award presented by Customer Experience Professionals Association, USA and was one among 7 Service practitioners across the globe to have received this recognition. In 2013 she was ranked among the top 10 most powerful business women in Sri Lanka by the Echelon magazine and in 2011, Sandra was honoured with the Industry Champion Award for Sri Lanka at the Contact Centre World Conference held in Australia. At the Professional & Career Women Awards 2016 organized by Women In Management (WIM) Sandra won the Gold Award for Leadership Excellence for her exceptional contribution & achievements in the field of Customer Service. Sandra is a founding member and a former Director on the board of SLASSCOM, the national IT-BPO chamber where Sandra heads the Quality Forum since 2012 and continues to do so even today, she is a Certified Lean Six Sigma Quality practitioner and is the only CCXP (USA) Certified Customer Experience Professional in the country. She is on the Customer Advisory Board of CX Network, IQPC UK and is a Director on the board of Dialog Business Services. Sandra is an avid conference speaker within the Global Customer Experience Industry and a visiting lecturer at the University Of Colombo School Of Computing since 2009.
Videos
Sandra De Zoysa shares few words at HR Summit 2013
Sandra De Zoysa, Group Chief Customer Officer - Dialog Axiata
Mrs.Sandra De Zoysa at AIESEC CC Career Day 2014
Three Mistakes that made my Success
Sandra De Zoysa recommends Lightning Reading conducted by Sanjeev Jayaratanam
Sandra De Zoysa from Dialog Axiata on 5 years of digital transformation efficiency & productivity
Sandra De Zoysa - Group Chief Customer Officer at Dialog, #Choosetochallenge
Sandra De Zoysa, Group Chief Customer Officer - Dialog Axiata
HSBC Life Full of Life with Sandra De Zoysa
AI a suitable solution for the telecom industry
LMD march 2021 Sandra DeZoysa
Sandra De Zoysa, Group Chief Customer Officer, Dialog Axiata on 'What Happens Next?'
8. CUSTOMER EXPERIENCE - A STRATEGY FOR RESILIENCE - SANDRA DE ZOYSA
Organizational Excellence & Lean Six Sigma 2017 - Sandra de Zoysa
Leading Women - Sandra De Zoysa
Live with CXPA: Aligning Vision and Values to Drive Digital Transformation
Driving a ‘Customer Centric’ Digital Transformation Programme
Excellence Awards: Dialog Axiata leads in digital customer experience, automating 80% of processes
MyCustomer.com 2020 CX Leader of the Year Award
Read about executive education
Other experts
Popular Courses
Private Equity: Investing and Creating Value
The Wharton School
Philadelphia, Pennsylvania, United States
Sep 8
Leading Digital Transformation
ESMT
Berlin, Germany
May 28
Leading People and Teams
ESMT
Berlin, Germany
May 28
The Manchester Leadership Development Programme
Alliance Manchester Business School
Manchester, United Kingdom
Jul 1
The Positive Leader: Deep Change and Organizational Transformation
Stephen M. Ross School of Business
Ann Arbor, Michigan, United States
Jun 23
Leading Strategic Growth and Change
Columbia Business School
New York, New York, United States
Jun 10
Looking for an expert?
Contact us and we'll find the best option for you.