Robert (Bob) Batt

Bob Batt is an Assistant Professor in the Department of Operations and Information Management at the Wisconsin School of Business. He also holds an affiliate appointment with the Department of Emergency Medicine in the UW-Madison School of Medicine and Public Health.

Professor Batt’s primary research focus is in healthcare delivery operations. His recent research focus is the operational impacts of crowding on hospital emergency departments. His research has been published in Management Science, the Annals of Emergency Medicine, and the American Journal of Emergency Medicine. He also serves as a reviewer for several journals, including Management Science, Operations Research, Manufacturing & Services Management, and Production and Operations Management Journal. Professor Batt is coauthor of the book “Modeling for Insight: A Master Class for Business Analysts” which provides analytics modeling strategies and techniques for ill-structured business problems.

Professor Batt received his PhD from the Wharton School at the University of Pennsylvania in 2013. He also holds an MBA from the Tuck School of Business at Dartmouth College as well as engineering degrees from Dartmouth College and Wheaton College. Professor Batt teaches Service Operations Management to both undergraduate and MBA students at the Wisconsin School of Business. He has previously taught Spreadsheet Modeling in the Tuck Business Bridge program and the Masters in Health Care Delivery Science program at Dartmouth College.

Selected Published Journal Articles

Batt, R. & Terwiesch, C. (2017). Early Task Initiation and Other Load-adaptive Mechanisms in the Emergency Department. Management Science (63), 3531-3551. Gorsky, J. & Batt, R. & Otles, E. & Shah, M. & Hamedani, A. & Patterson, B. (2017). The Impact of Emergency Department Census on the Decision to Admit. Academic Emergency Medicine (24), 13-21. Patterson, B. & Batt, R. & Wilbanks, M. & Otles, E. & Westergaard, M. & Shah, M. (2016). Cherry Picking Patients: Examining the Interval Between Patient Rooming and Resident Self Assignment. Academic Emergency Medicine (23), 679-684. Batt, R. & Terwiesch, C. (2015). Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department. Management Science (61), 39-59. Lucas, J. & Batt, R. & Soremekun, O. (2014). Setting wait times to achieve targeted left without being seen rates. The American Journal of Emergency Medicine (32), 342-345. Batt, R. & Pines, J. & Hilton, J. & Terwiesch, C. (2011). The Financial Consequences of Lost Demand and Reducing Boarding in Hospital Emergency Departments. Annals of Emergency Medicine (58), 331-340. doi: 10.1016/j.annemergmed.2011.03.004.

Working Papers

Batt, R. & KC, D. & Staats, B. & Patterson, B. (2017). The Effect of Discrete Work Shifts on a Nonterminating Service System. Batt, R. & Gallino, S. (2017). The Effects of Searching and Learning on Pick-Worker Performance. Management Science

Practitioner-Oriented Publications

Powell, S. & Batt, R. (2008). Modeling for Insight: A Master Class for Business Analysts.

Presentations

INFORMS 2015 Annual meeting ( 2015 ) The Disposition Decision: Handoffs and End-of-shift Effects in an Emergency Department

INFORMS Healthcare Conference ( 2015 ) Discrete Work-Shifts in a Continuous World: An Empirical Study of Emergency Physician Productivity

Manufacturing & Services Operations Management Conference ( 2015 ) Discrete Work-Shifts in a Continuous World: An Empirical Study of Emergency Physician Productivity

POMS 2015 Annual meeting ( 2015 ) The Disposition Decision: Handoffs and End-of-Shift Effects in an Emergency Department

ASRMI Department Seminar ( 2014 ) Doctors Under Load

INFORMS 2014 Annual meeting ( 2014 ) Discrete Workshifts in a Continuous World

INFORMS 2014 Annual meeting ( 2014 ) The Disposition Decision: End-of-Shift Effects in an Emergency Department

POMS 2014 Annual meeting ( 2014 ) The Disposition Decision: End-of-Shift Effects in an Emergency Department

POMS 2014 Annual Meeting ( 2014 ) Doctors Under Load

Invited Seminar ( 2013 ) Emprical Studies in Emergency Department Operations

INFORMS Annual Conference ( 2013 ) Waiting Patiently: Queue Abandonment in an Emergency Department

MSOM Conference ( 2013 ) Waiting Patiently: Queue Abandonment in an Emergency Department

INFORMS Healthcare Conference ( 2013 ) Waiting Patiently: Queue Abandonment in an Emergency Department

POMS ( 2013 ) Doctors Under Load: State-dependent Service Times in an Emergency Department

POMS ( 2013 ) Waiting Patiently: Queue Abandonment in an Emergency Department

INFORMS ( 2012 ) Doctors Under Load: State-dependent Service Times in an Emergency Department

INFORMS ( 2012 ) Waiting Patiently: Queue Abandonment in an Emergency Department

Wharton Empirical Operations Management Workshop ( 2012 ) Doctors Under Load: State-dependent Service Times in an Emergency Department

MSOM Healthcare SIG ( 2012 ) Doctors Under Load: State-dependent Service Times in an Emergency Department

INFORMS ( 2011 ) Doctors Under Load: State-dependent Service Times in an Emergency Department

POMS ( 2011 ) The Financial Consequences of Lost Demand in the Emergency Department

Undergraduate Courses

Service Operations Management (OTM 451 Section 1), Fall 2015. Download Syllabus

Service Operations Management (OTM 451 Section 2), Fall 2015.

Service Operations Management (OIM 451 Section 001), Fall 2017. Download Syllabus

Service Operations Management (OIM 451 Section 002), Fall 2017. Download Syllabus

Service Operations Management (OTM 451 Section 1), Spring 2014. Download Syllabus

Service Operations Management (OTM 451 Section 2), Spring 2014.

Service Operations Management (OTM 451 Section 1), Fall 2014. Download Syllabus

Service Operations Management (OTM 451 Section 2), Fall 2014.

Graduate Courses

Service Operations Management (OTM 751 Section 1), Fall 2015. Download Syllabus

Service Operations Management (OIM 751 Section 001), Fall 2017. Download Syllabus

Service Operations Management (OTM 751 Section 1), Fall 2014. Download Syllabus

Editorial and Reviewing Activities

IIE Transactions on Health Systems Engineering - January 2015 - December 2015 Ad Hoc Reviewer

Management Science - January 2015 - December 2015 Ad Hoc Reviewer

Manufacturing & Services Operations Management (MSOM) - January 2015 - December 2015 Ad Hoc Reviewer

Production & Operations Management Journal - January 2015 - December 2015 Ad Hoc Reviewer

Operations Research - January 2015 - December 2015 Ad Hoc Reviewer

Academic Emergency Medicine - January 2015 - December 2015 Ad Hoc Reviewer

Management Science - January 2014 - December 2014 Ad Hoc Reviewer

Production & Operations Management Journal - January 0001 - December 2014 Ad Hoc Reviewer

Production & Operations Management Journal - January 0001 - December 2016 Ad Hoc Reviewer

Operations Research - January 0001 - December 2016 Ad Hoc Reviewer

Manufacturing & Services Operations Management (MSOM) - January 0001 - December 2016 Ad Hoc Reviewer

Management Science - January 0001 - December 2016 Ad Hoc Reviewer

Academic Emergency Medicine - January 0001 - December 2016 Ad Hoc Reviewer

European Journal of Operations Research - January 0001 - December 2016 Ad Hoc Reviewer

Pediatrics - January 0001 - December 2016 Ad Hoc Reviewer

Management Science - January 0001 - December 2013 Ad Hoc Reviewer

Operations Research - January 0001 - December 2013 Ad Hoc Reviewer

Production & Operations Management Journal - January 0001 - December 2013 Ad Hoc Reviewer

Manufacturing & Services Operations Management (MSOM) - January 0001 - December 2014 Ad Hoc Reviewer