Philippe Hannuna

Introducing CRM in HEC Cursus (M3) to improve future managers awareness and skills

Education

• MBA Tel Aviv University (1991 — 1992)
• Lycée Turgot (1965 — 1970)

Companies

• CRM Professor HEC School of Commmerce (2012)
• Owner PH Conseil (2007)
• Sales and Customer Care Transformation Solocal (2017 — 2018)
• Consultant expert Homly You (2015 — 2016)
• Customer Care Pixmania (2014 — 2014)
• DRC Completel (2011 — 2012)
• Broadband Customer Operations Leader Vodafone Group (2007 — 2009)
• Customer Operation Director Telecom Italia (1998 — 2006)
• Co-Founder LibertySurf (1998 — 2000)

Skills

• Service client
• Telco
• Customer Retention

Other

Expérience client, Entrepreneurship, Business Strategy, Call Centers, Business Transformation, Start-up, Centres d'appel, Appareils mobiles, VoIP, Team Leadership, Stratégie commerciale, Mobile Devices, Product Management, Outsourcing, Internet Services, Management Consulting, Leadership, E-commerce, Customer Service, Gestion d'équipe, Call Center, Team Management, Stratégie, Customer Experience, Télécommunications, Management, Strategy, Telecommunications, CRM