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Lagos Business School

Dr David-West is an information systems (IS) professional with over two decades experience in the Nigerian IT industry.

With a passion for the effective use of IT in business, Dr David-West not only makes IT understandable, but assists organisations seeking business value from information and related technologies through systematic decision making and managerial processes. She is currently a senior fellow in the Operations, Information Systems and Marketing Division of Lagos Business School. She is also academic director at Lagos Business School​ and Enterprise Development Centre (EDC) of the Pan-Atlantic University respectively.

Dr David-West holds a doctorate in Business Administration (DBA) from Manchester Business School; an MSc in Business Systems Analysis and Design from City University, London; and a BSc in Computer Science from the University of Lagos. In her doctoral thesis, Dr David-West investigated the performance of electronic banking systems that resulted in the development of EBQUAL, a scale to measure consumer perceptions of electronic banking quality. Her research interests are centered around the managerial practices in support of information systems in business including, but not limited to systems planning, development, management, governance and effective use. Dr David-West is the author of numerous academic papers and case studies. She has also presented her research findings in local and international conferences. Dr David-West combines her teaching and research interests with industry consulting engagements in the areas of strategic IS planning, IT personnel selection, IT assessment & review/due diligence, e-business, business planning, software selection & management, systems implementation, project & change management, business process improvement and systems design. Her research interests include information systems in organisations, performance of e-business, electronic service quality and IT governance. Dr David-West is also a Certified Information Systems Auditor (CISA), Certified in the Governance of Enterprise IT (CGEIT), an academic advocate to the Information Systems Audit and Control Association (ISACA), and a qualified practitioner of the Skills Framework for the Information Age (SFIA).

Publications

Journal Articles

David-West, O.O. (2015). The Path to Digital Financial Inclusion in Nigeria: Experiences of Firstmonie. Journal of Payments Strategy & Systems, 9 (4), 19.

David-West, O.O. (2012). The Governance of Information Technology (IT) in Nigeria. Journal of Corporate Governance, 4 (1), 474-488.

David-West, O.O. (2012). Information & Communication Based Banking Operation & Services: Applications, Impact and Challenges. The African Journal of Computing and ICTs, 5 (4).

David-West, O.O. (2009). Whispering Palms: The Growth Years. International Journal of Tourism and Travel.

David-West, O.O. (2009). Whispering Palms: The Surprise. International Journal of Tourism and Travel.

David-West, O.O. (2006). Information Technology (IT) in Bank Consolidation: A review. Zenith Economic Quarterly.

Book

David-West, O.O. (2013). Retail Electronic Banking Performance. Germany: LAP LAMBERT Academic Publishing.

Research

2015: David-West, O.O. Sustainable business models for delivering digital financial services to lower income unbanked citizens of Nigeria, Principal Investigator, Bill & Melinda Gates Foundation.

2013: Adegbesan, A.J. & David-West, O.O., Mobile Money Utility and Innovation: Insights from Unbanked Poor End Users, Co-Investigator, Institute of Mobile, Technology & Financial Inclusion (IMTFI)

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