Masha Shunko

Education

• PhD Carnegie Mellon University (2011)
• MS Carnegie Mellon University (2007)
• BS Indiana University (2003)

Academic Expertise

• operations management
• operations research
• service management operations
• supply chain management

Current Research

• Behavioral Operations – impact of queueing systems design on worker productivity and behavior
• Flow control and coordination in queueing systems with multiple servers
• Designing tax efficient supply chains

Positions Held

• At the University of Washington since 2015
• Assistant Professor of Management, Purdue University, Krannert School of Management, 2011-2015

Selected Publications

• “Humans are not machines: The Behavioral Impact of Queueing Design on Service Time“
• Journal Article:Shunko, M., Niederhoff, J. & Rosokha, Y., (forthcoming). Management Science,
• The paper has been featured in Scientific American, June 2016: http://www.scientificamerican.com/article/the-science-of-getting-through-a-checkout-line-faster/
• Cited in New York Times, Sept 8 2016, nytimes.com
• “Product Portfolio Restructuring: Methodology and Application at Caterpillar“
• Journal Article:Shunko M., A. Scheller-Wolf, T. Yunes, S. Tayur, S. Kekre, G. Fenu, (forthcoming). Production and Operations Management,
• “Supply Chain Strategies and International Tax Arbitrage“
• Journal Article:Shunko, M., Do, H. & Tsay, A., (2017). Production & Operations Management, Vol. 26(2), pp. 231-251.
• “Transfer Pricing and Sourcing Strategies for Multinational Firms“
• Journal Article:Shunko, M., L. Debo, S. Gavirneni, (2014). Production and Operations Management, Vol. 23(12), pp. 2043-2057.
• “Role of Transfer Prices in Global Supply Chains with Random Demands“
• Journal Article:Shunko, M., S. Gavirneni, (2007). Journal of Industrial and Management Optimization, Vol. 3(1), pp. 99-117.

Working Papers

• Constrained load-balancing policies in queueing networks with single-server nodes, with H. Do, Invited for Minor Revision at Management Science
• Impact of Behavioral Factors on Performance of Multi-Server Queueing Systems, with H. Do, M. Lucas, and D. Novak, Invited for Major Revision at POMS
• Reactive Production with Preprocessing Restriction in Supply Chains with Forecast Updates, with Zheng, M., Gavirneni, N., Shu, Y., Wu, K., under review at POMS

Consulting

Mayo Clinic, Marion County Emergency Medical Services, University of Pittsburgh Medical Center, Caterpillar

Honors and Awards

• Salgo-Noren Outstanding Master’s Teacher Award, Purdue University, 2014, First runner-up in 2013 and 2015
• POMS SCM Best Student Paper Award

Academic Service

• Associate Editor: Manufacturing & Service Operations Management, Decision Sciences
• Senior Editor: Production and Operations Management
• Reviewer: Management Science, Operations Research, M&SOM, Production and Operations Management, NSF

Courses Taught

• Global Supply Chain Management (MBA Elective), Foster School of Management
• Operations Management (MBA Core), Foster School of Business
• Introduction to Operations Management, MBA Core, Purdue University
• Supply Chain Management, MBA Elective, Purdue University
• International Operations, MBA Elective, Purdue University
• Healthcare Operations, MBA Elective, Purdue University