Mareike Möhlmann

Dr. Mareike Möhlmann is Assistant Professor in the Information and Process Management department. She joined Bentley University in 2020. Previously, she worked as an Assistant Professor at Warwick Business School (2016-2020) a teaching fellow at the London School of Economics (2018-2020), and a postdoctoral researcher at NYU’s Stern School of Business (2015-2016). She holds a doctoral degree in Business Studies/Management from the University of Hamburg (2012-2015), and an M.Sc. in Management from the London School of Economics (2010). Before starting her career in academia she worked for the United Nations (NYC office) on topics such as sustainability, climate change, and the green economy.

Education

• 04/2012-03/2015 University of Hamburg, Germany Doctorate (Ph.D. equivalent) in Business Administration/Management
• 09/2009-11/2010 London School of Economics and Political Science, UK
  M.Sc. in Management (Public Management and Governance)
• 09/2008-02/2009 Institut d’Etudes Politiques de Paris (Sciences Po), France
  Management and Political Science
• 10/2006-08/2009 Ludwig-Maximilian University Munich, Germany
  B.A. in Communication/Media Science and Political Science

Employment

• since 12/2020 Bentley University
  Assistant Professor, Computer Information Systems Department (previously Information and Process Management Department)
• 09/2016 - 06/2020 University of Warwick, Warwick Business School
  Assistant Professor, Information Systems & Management Group
• 01/2018 - 06/2020 London School of Economics, Management Department
  Visiting Scholar/Teaching Fellow
• 05/2015 -10/2016 New York University, Stern School of Business
  Postdoctoral Researcher
• 09/2010-10/2011 United Nations (UNEP), New York Office
  Policy Coordination in International Governance (Sustainable Development, Climate Change, Green Economy)

Teaching Interests

Mareike Möhlmann has been teaching courses such as business analytics, design thinking, digital innovation, digital marketing, and service learning at the undergraduate, graduate, and executive levels and is supervising several Ph.D. students. She has developed two graduate-level courses. At Bentley University, she has been teaching the IPM 652 "Managing with Analytics" course (graduate), the GB 310 "Business Processes and Systems" course (undergraduate), and the First-Year Seminar. Mareike's teaching performance was recognized by two Warwick Business School Dean's certificates of teaching excellence, and she received the Warwick Business School Award for Outstanding Contributions to Teaching in 2019.

Research Interests

Mareike Möhlmann is Assistant Professor at Bentley University. She conducts research in the field of information systems (IS), focusing on topics related to the bright and dark side of digital platforms. Her major research interests are (1) algorithmic management on online labor platforms and the future of work, (2) ethics/sustainability and AI management on platforms, and (3) digital trust and reputation on sharing economy platforms. She is the single or first author of papers published in top academic journal outlets such as the MIS Quarterly (UT Dallas, FT50, UK CABS 4*), Research Policy (FT50, UK CABS 4*), and the Journal for the Association of Information Systems (JAIS) (UK CABS 4*). Her work also appeared in major general management outlets such as the Harvard Business Review and the MIT Sloan Management Review. Google Scholar reports that her work is cited approx. 500 times per year. The first single-authorship article she published during her Ph.D. in 2015 was cited more than 1500 times (Google Scholar) and was the Journal of Consumer Behaviour's "most cited article in the last 3 years" in 2020, 2021, 2022, and 2023. She received awards for her scholarly activities (e.g., the university-wide Bentley Outstanding Scholarly Contribution Award in 2022 and the AOM CTO Division Best Paper Award in 2023). Her research and comments have been featured in industry outlets and mainstream media such as The Times, the Financial Times, the BBC, The Telegraph, the World Economic Forum, The Independent, The Conversation, and many more. In 2017 alone, her research about drivers’ reactions to Uber's algorithmic management was covered on the front page of The Times (UK print version) and in more than 200 press outlets worldwide. She has contributed to multiple podcasts (e.g., published by the Sydney Business Insights in 2021) and has been invited to events for companies and public sector organizations (e.g., the United Nations in 2022, Facebook in 2021) to present her work.

Consulting/Practice Interests

Service: At Bentley University, she has been reviving and organizing (now co-organizing) a brownbag research seminar and volunteered for the First-Year Seminar (2021). Furthermore, she is a member of the Bentley Curriculum Policy Committee and the Bentley University Shuttle Advisory Committee. Mareike is the Representative-at-Large of the Academy of Management (AOM) CTO division (Executive Committee). She serves on the Information Systems Research Editorial Review Board and the Editorial Board of the Journal of Strategic Information Systems (JSIS). Mareike regularly acts as an AE for ICIS, ECIS and AOM conferences and as a reviewer for top journals in IS (e.g., Information Systems Research, MIS Quarterly, JAIS, etc.). In the past, she took over several service roles in the IS community, including acting as a co-mini-track chair at HICSS conferences (2019, 2020, 2021, 2022, 2023, 2024), and a program committee member for the Pre-ICIS workshop on the "changing nature of work" (2018, 2019, 2021, 2022). As a member of the tentative executive working group on the AIS SIG on the Changing Nature of Work, she has been involved in the formation of this new SIG. She has taken over informal and formal mentoring responsibilities (e.g., mentor at the paper-a-thon at ICIS 2021, mentor for an AIS Chapter Germany initiative). Mareike is a member of the YP Steering Committee of the German-American Business Council of Boston.

Awards and Honors

• 2023, AOM CTO Division Best Paper Award in 2023, Academy of Management
• 2023, Single author of the Journal of Consumer Behaviour's "most cited article in the last 3 years" in 2020, 2021, 2022, and 2023, Journal of Consumer Behaviour
• 2022, Outstanding Scholarly Contribution Award 2022 (university-wide award), Bentley University
• 2022, Participant in MISQ Scholarly Development Academy , MISQ
• 2022, Nomination for RRBM Award by MIS Quarterly in 2022 (only one MIS Quarterly paper nomination per annum), RRBM
• 2022, Research Council Grant, Bentley University
• 2021, FAC Grant 2021, Bentley University
• 2019, Award for Outstanding Contribution to Teaching 2018-2019 , Warwick Business School
• 2019, Several funds to disseminate impact-related research 2018-2019 (approx. 10,000 Pounds), Warwick Business School
• 2018, WBS Dean's Certificate for Recognition of Excellent Teaching (Postgraduate) 2018 (IB9610: “Digital Marketing”), Warwick Business School
• 2018, WBS Dean's Certificate for Recognition of Excellent Teaching (Undergraduate) 2018 (IB 2630: “Design Thinking”), Warwick Business School
• 2017, Alum of the Month (May 2017), London School of Economics, Department of Management
• 2015, Nomination for the William H. Newman Award for Best Paper Based on a Dissertation , Academy of Management
• 2015, Research Grant (> USD 20,000) , DAAD Grant
• 2015, Research Grant (> USD 40,000), Fritz Thyssen Foundation
• 2014, Research Grant in 2014, Graduate school WISO UHH
• 2014, RESER Founders’ PhD Award for Outstanding Performance as a Young Scholar , European Ass. for Research on Services
• 2014, RESER Founders’ PhD Award Grant (Helsinki, Finland) , European Ass. for Research on Services

Publications

Journal Articles

• Cameron , L., Lamers, L., Leicht-Deobald, U., Lutz, C., Meijerink, J., Mohlmann, M. (2023). Algorithmic Management: Its Implications for Information Systems Research. Communications of the Association for Information Systems (CAIS), (52) 518-537.
• Jarrahi, M., Mohlmann, M., Lee, M. (2023). Algorithmic Management: The role of AI in Managing Workforces. MIT Sloan Managmeent Review (short/digital: April 05, 2023).
• Mohlmann, M., Alves de Lima Salge, C., Marabelli, M. (2023). Algorithm Sensemaking: How Platform Workers Make Sense of Algorithmic Management. Journal of the Association for Information Systems, (24) 1 35-64.
• Benlian, A., Wiener, M., Cram, A., Krasnova, H., Maedche, A., Mohlmann, M., Recker, J., Remus, U. (2022). Algorithmic Management: Bright and Dark Sides, Practical Implications, and Research Opportunities. Business & Information Systems Engineering, (64) 825–839.
• Möhlmann, M., Zalmanson, L., Henfridsson, O., Gregory, R. W. (2021). Algorithmic management of work on online labor platforms: When matching meets control. MIS Quarterly, (54) 4 1999-2022.
• Möhlmann, M., Henfridsson, O. (2021). What people hate about being managed by algorithms. Harvard Business Review, Special Issue (short/magazine, re-print). November Issue
• Möhlmann, M. (2021). Subtile Kontrolle - Subtle Control. Harvard Business Manager (extended German version of the Harvard Business Review) (short/magazine, print). November
• Möhlmann, M. (2021). Unjustified trust beliefs: Trust conflation on sharing economy platforms. Research Policy, (50) 3
• Möhlmann, M. (2021). Algorithmic nudges don’t have to be unethical. Harvard Business Review (digital/short: 22 April 2021).
• Moeini, M., Möhlmann, M., Hummel, J. (2020). Understanding Knotted Tensions in Purveying Pandemic Public Monitoring Technologies. . https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3671458
• Möhlmann, M., Teubner, T. (2020). Navigating by the stars—Current challenges for ensuring trust in the sharing economy. NIM Marketing Intelligence Review, (12) 2 22-27.
• Ozcan, P., Gurses, K., Möhlmann, M. (2020). Category kings and commoners: Within and cross-category spill-overs in the sharing economy. Research in the Sociology of Organizations, (66) 163-185.
• Möhlmann, M., Henfridsson, O. (2019). What People hate about being managed by an algorithm, according to a study of Uber drivers. Harvard Business Review (short/digital: 30 August 2019).
• Mazzella, F., Sundararajan, A., D’Espous, V., Möhlmann, M. (2016). How digital trust powers the sharing economy. IESE Insight, (30) 24-30.
• Möhlmann, M. (2016). Digital Trust and Peer-to-Peer Collaborative Consumption Platforms: A Mediation Analysis. . http://ssrn.com/abstract=2813367
• Boenigk, S., Möhlmann, M. (2016). A public sector marketing model to measure the social and environmental values of public strategies – An empirical study on a green public service. Journal of Nonprofit & Public Sector Marketing, (28) 2 85-104.
• Möhlmann, M. (2015). Collaborative consumption – Determinants of satisfaction and the likelihood of using a sharing economy option again. Journal of Consumer Behaviour, (14) 3 193-207.
• Wymer, W., Boenigk, S., Möhlmann, M. (2015). The Conceptualization of nonprofit marketing orientation – A critical reflection and contributions towards closing the practice-theory gap. Journal of Nonprofit & Public Sector Marketing, (27) 2 117-134.

Book Chapters

• Möhlmann, M., Teubner, T., Graul, A. (2019). Leveraging trust on sharing economy platforms: Reputation systems, blockchain technology, and cryptocurrencies In Belk, R. W., Eckhardt, G. M., Bardhi, F., (Eds.) Handbook of the Sharing Economy. Edward Elgar Publishing
• Möhlmann, M., Geissinger, A. (2018). Trust in the Sharing Economy: Platform-Mediated Peer Trust In Davidson, N., Infranca, J., Finck, M. , (Eds.) The Cambridge Handbook on Law and Regulation of the Sharing Economy. Cambridge: Cambridge University Press