Lucas Introna

Lucas D. Introna (born 1961) is Professor of Organisation, Technology and Ethics at the Lancaster University Management School. He is a scholar within the Social Study of Information Systems field. His research is focused on the phenomenon of technology. Within the area of technology studies he has made significant contributions to our understanding of the ethical and political implications of technology for society.

Early on in his career Introna was concerned with the way managers incorporated information in support of managerial practices (such as planning, decision-making, etc.). In this work he provided an account of the manager as an always already involved and entangled actor (which is always to a greater or lesser extent already compromised and configured) in contrast to the traditional normative model of the manager as a rational objective free agent that can choose to act or not act in particular ways. Later on his work shifted to a more critical appraisal of technology itself. He, together with co-workers, published a number of critical evaluations of information technology including search engines web search engines, ATMs, facial recognition systems facial recognition systems, etc. His recent work focuses on the ethical and political aspects of technology as well as making contribution to a field that has become known as sociomateriality.

Management, Information and Power

In his book Management, Information and Power, Introna argued that most management education is normatively based (i.e. telling managers how they ought to act), yet managers' organisational reality is mostly based on the ongoing play of power and politics, as has been shown by Henry Mintzberg (See also his recent book Managing). Thus, instead of using information to inform rationality (as the traditional normative models assume) information is rather most often deployed as a resource in organisational politics. This fact, Introna argues, requires an understanding of the relationship between information and power (as suggested in the work of Michel Foucault) rather than information and rationality, as traditionally assumed in the mainstream management literature.

Phenomenological and technology

Drawing on phenomenology, especially the work of Martin Heidegger and Don Ihde, Introna together with Fernando Ilharco developed a phenomenological analysis of information technology—in particular a detailed account of the phenomenology of the screen. They argue that in the phenomenon screen, seeing is not merely being aware of a surface. The very watching of the screen, as a screen, implies that the screen has already soaked up our attention. In screening, screens already attract and hold our attention. They continue to hold our attention as they present what is supposedly relevant—this is exactly why they have the power to attract and hold our attention. This ongoing relevance has as its necessary condition an implicit agreement, not of content, but of a way of living and a way of doing—or rather a certain agreement about the possibilities of truth. As such they argue that screens are ontological entities.

The ethics and politics of technology

Introna (with a variety of co-workers) has developed a variety of detailed empirical studies of the ethics and politics of technology—within the tradition of Science and technology studies. For example, with Helen Nissenbaum he published a paper on the politics of web search engines. This research showed that the indexing and ranking algorithms of Google are producing a particular version of the internet. One which systematically exclude (in some cases by design and in some, accidentally) certain sites and certain types of sites in favour of others, systematically giving prominence to some at the expense of others. Introna also published similar political and ethical studies on Facial recognition systems, Automatic teller machines, and plagiarism detection Systems, amongst others.

Sociomateriality and the ethics of things

More recently Introna has suggested that if we are cyborgs, as argued by Donna Haraway and others, then our ethical relationships with the inanimate material world needs to be reconsidered in a fundamental way. According to him this can only be achieved if we humans abandon a human centric ethical framework and opt for an ethical framework in which all beings are considered worthy of ethical consideration.

Qualifications

BCom, BA (Hons), MBA, PhD

PhD supervision

Sociomateriality, Social study of algorithms, Ethics of technologies, De-centred sense-making, reflective practice, and any intersection of these.

Professional Role

• REF2021 - Panel member of Sub-panel 17: Business and Management
• Associate Dean for Research (2010-2016)
• Head of Department: Organisation, Work and Technology (2007-2010)
• Chairman of the Faculty Constitution Re-drafting committee (2007)
• Member of the Faculty Committee that prepared the RAE 2008 submission (2007)
• Member of the University Committee for Research Ethics (2005 – present)
• Member of Faculty Research Committee (2004-2007)
• Member of the University Working Group on Plagiarism (2002/2003)
• Co-founder of the Centre for the Study of Technology and Organisation
• Lead member of the working group that redesigned the M.Sc in Information Management

Career Details

• Lecturer in Information Systems (Sept 1995-Aug 2000) London School of Economics and Political Science;
• Professor of Information Systems (May 1995 – Aug 95) University of Pretoria;
• Associate Professor of Information Systems (1993- April 1995) University of Pretoria;
• Senior Lecturer in Information Systems (1991- March 1993) University of Pretoria

Business and Enterprise

• Senior Management Consultant (1989-91) Deloitte Touche;
• Systems Analyst, Business Analyst and Project manager (1985-87) Kentron (Manufacturing);
• Computer operator and programmer (1983-85) University of South Africa