John Carter

EDUCATION

PhD, Columbia Business School, New York, NY - Management Science

MBA, Columbia Business School, New York, NY - Production Systems Management

MComm, University of Auckland, Auckland, New Zealand - Economics

BComm, University of Auckland, Auckland, New Zealand Economics

ACADEMIC AND PROFESSIONAL ENGAGEMENT ACTIVITIES

Professor Carter is a professor of Management Science. He joined the Lubin Graduate School of Business faculty in the Management Science department in 1980 and served as department chairman for several years. He is currently serving as chairman of the Graduate Curriculum Committee. His teaching interests include business analytics, statistics and operations management.

He has served as a reviewer for the TQM Journal and his research has been published in the TQM Journal, the International Journal of Business Research and Review of Business Research among others. He regularly attends academic conferences and presents his current research. His current research includes health care quality measurement, the impact of the Affordable Care Act on health care quality and patient satisfaction, and market structure analysis of frequently purchased consumer goods.

SELECTED CONTRIBUTIONS & PUBLICATIONS Carter, J. (2018). The Impact of ACA Quality Initiatives on Patient Satisfaction: A Longitudinal Study. International Journal of Business Research. 18(1), 25-34.

Carter, J.C., Silverman, F.N. (2016). Using HCAHPS data to improve hospital care quality. TQM Journal, The. 28(6), 974-990.