Jim Kalbach

Instructor of Professional Practice at Rutgers Business School


  • Rutgers Business School
  • Future London Academy




Rutgers Business School

Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and strategy. He is currently the Head of Customer Success at MURAL, a leading online digital whiteboard. Jim has worked as a design leader with large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix. He plays jazz bass in jam sessions and combos in Jersey City, where his currently lives.

Jim is the author of two O’Reilly books: Designing Web Navigation (2007). His second book, Mapping Experiences (O’Reilly, 2016) was a #1 bestseller on Amazon in the Business Development section.

Courses Taught

Read about executive education

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