Jennifer Deal

Experience

An Affiliated Research Scientist at the Center for Effective Organizations at the University of Southern California, Jennifer is also a Wall Street Journal Experts panel contributor.

Her work focuses on global leadership and generational differences, and has been featured in such media outlets as the The Economist, Wall Street Journal, New York Times, The Guardian, Harvard Business Review, Strategy+Business, Forbes, Fortune, the South China Morning Post, the Globe and Mail, and Training Development Magazine.

She is the manager of CCL’s World Leadership Survey and the Emerging Leaders research project. In 2002, Jennifer Deal co-authored Success for the New Global Manager (Jossey-Bass/Wiley Publishers), and has published articles on generational issues, the strategic use of information in negotiation, executive selection, cultural adaptability, global management, and women in management.

Her second book, Retiring the Generation Gap (Jossey-Bass/Wiley Publishers), was published in 2007. An internationally recognized expert on generational differences, she has spoken on the topic on 6 continents.

Her third book, entitled What Millennials Want from Work, focuses on who Millennials are, what they want, and why it matters (January 2016, McGraw-Hill).

Current Role

Jennifer is a Senior Research Scientist and manager of the World Leadership Survey research initiative.

Areas of Expertise

Millennials, Generational Differences, the Always On Work Environment, Engagement, Women in the Workplace

Educational Background

Ph.D. in Industrial/Organizational Psychology with a specialization in Political Psychology from the Ohio State University; MA in Industrial/Organizational Psychology from the Ohio State University; B.A. in Psychology from Haverford College

Professional Affiliations

Jennifer is a member of the Society for Industrial and Organizational Psychology. She is also an Editorial member of Journal of Business and Psychology and Consulting Psychology Journal.

Select CCL Publications

• What Millennials Want from Work
• Retiring the Generation Gap
• Always On, Never Done? Don’t Blame the Smartphone
• Success for the New Global Manager

Curriculum Vitae

An Affiliated Research Scientist at the Center for Effective Organizations at the University of Southern California, Jennifer is also a Wall Street Journal Experts panel contributor.

Her work focuses on global leadership and generational differences, and has been featured in such media outlets as the The Economist, Wall Street Journal, New York Times, The Guardian, Harvard Business Review, Strategy+Business, Forbes, Fortune, the South China Morning Post, the Globe and Mail, and Training Development Magazine.

She is the manager of CCL’s World Leadership Survey, the Emerging Leaders research project, and the Always On workplace initiative. Jennifer has published articles on generational issues, the strategic use of information in negotiation, executive selection, cultural adaptability, global management, and women in management.

Select External Publications

• What Millennials Want from Work: How to Maximize Engagement in Today’s Workforce
• Retiring the Generation Gap: How Employees Young and Old Can Find Common Ground
• Success for the New Global Manager: What It Takes and How to Get There
• Motivation at Work: Which Matters More, Generation or Managerial Level?
• Perceptions of Authority and Leadership: A Cross-National, Cross-Generational Investigation

Honors, Awards, and Grants

• Mershon Center National Science Foundation Fellow.
• Ford Foundation Fellowship Scholar.
• PEW Foundation Fellowship Scholar.

Current Projects

• World Leadership Survey Project
• Generations at Work