Helen Meldrum

Helen Meldrum has extensive experience as a teacher, lecturer, researcher, and consultant in areas of interpersonal and group dynamics in health care, customer service, psychology of adulthood, mental health services, communication skills, conflict management, presentation skills, and teaching skills. She is the author of three books focused on communications and organization in healthcare settings and healthcare professionals and her articles, interviews, editorials and reviews have appeared in publications as varied as USA Today, The Wall St. Journal, Patient Care, and The Journal of Therapeutic Communication.

Education

• EDD Clark University
• MED Harvard University
• BS Emerson College

Teaching Interests

Topics in Psychology; Social Psychology; Applied Psychology; Health Communication; Group Dynamics; Mental Health Care systems

Research Interests

Health Care Provider-Patient Communication; Provider-Provider Relationships; Dialogue on Emotionally Charged Topics; Conflict Management; Counseling Skills and Mental Health; The Teaching of Teaching Skills

Consulting/Practice Interests

Educational Programming for the Pharmaceutical Industry; Training Strategies in Health Care Organizations; Instructional Media for Medical Professionals

Awards and Honors

• 2018, Award: International Listening Association-Hall of Fame Lifetime Service Award, ILA
• 2015, Bentley Innovation and Teaching, Bentley University
• 2012, Researcher of the Year 2012, The International Listening Association
• 2011, Joseph M. Cronin Faculty Advisor of the Year, Bentley University
• 2010, Outstanding Scholarly Contribution Award, Bentley University

Publications

Journal Articles

• Meldrum, H., Hardy, M. L. (2023). Challenges in Communication about Covid Medical Risks: A Speculative Educational Template . International Journal of Practice-based Learning in Health and Social Care. Forthcoming.
• Meldrum, H. (2021). "Recruiting for Resilience: C-Suite Leaders in the Life Sciences Share Lessons Learned." . The International Journal of Applied Management Theory and Research., (4) 1
• Meldrum, H. (2021). Conflicts with Colleagues in Oncology Care. Journal of Oncology Navigation and Survivorship , (12) 5
• Meldrum, H. (2021). "Reflecting or Ruminating: Listening to the Regrets of Life Science Leaders." . International Journal of Organization Theory & Behavior, (24) 2
• Bouldin, R. M., Meldrum, H., Hartigan, D. B., McCormick, J., Coloma Gonzalez, V. (2020). Attitudes and behaviors concerning exposures to toxic chemicals towards a vulnerable population: An environment health and risk-perception survey of Massachusetts childcare providers. Children, Youth, and Environments, (30) 2 147-164.
• Meldrum, H., Apple, R., , . (2019). Teaching or Not Teaching Empathic Listening to Future Physicians? Historical Roots and Ongoing Challenges. . International Journal of Listening, . pp 1-7..
• Pirschel, ., Meldrum, H., , . (2019). What Assessment Tools Can Be Used for Patients With Cancer and Psychiatric Diagnoses? . ONS Voice,. 34(2).
• Simon, S., Meldrum, H., Ndung'u, E., Ledley, F. D. (2018). Representation of industry in introductory biology textbooks; a missed opportunity to advance student learning. CBE Life Science Education, (17) 4
• Meldrum, H., Szymanski, D. W., Oches, E. A., Davis, P. T. (2016). A Picture is Worth a Thousand Words: Commentary of Broadcast Meteorologists on the Visual Presentation of Climate Change. International Journal of Social Ecology and Sustainable Development, (7) 4 1-16.
• Young, A., Meldrum, H. (2014). Assessing Motivational Factors for Participation in Continuing Education in Pharmacy . The International Journal of Clinical Skills, (7) 3
• Meldrum, H. (2013). Listen Up: How to Communicate Effectively with Peers and Patients”. . Leaddoc: an online journal (ACPE), (June, 2013)
• Meldrum, H. (2012). Humanitarian Physicians’ Views on Spirituality. Implicit Religion, (15) 2 167-180.
• Meldrum, H. (2012). “Reframing Their Regrets: How Physician Leaders Learn from Failure” . The Physician Executive Journal of Medical Management, (36) 2
• Meldrum, H. (2011). Who inspired the most inspiring doctors?. International Journal of Clinical Leadership, (17) 31-35.
• Meldrum, H. (2011). “Spirituality in Medical Practice: How Exemplary Physicians Draw Their Boundaries with Patients” . Integrative Medicine: A Clinician’s Journal, , (11) 3 26-30.
• Meldrum, H. (2011). The Listening Practices of Exemplary Physicians.. International Journal of Listening,, (25) 145-160.
• Meldrum, H. (2010). Exemplary Physicians’ Strategies for Avoiding Burnout. The Health Care Manager , (29) 4 324-331.
• Perry, B., Meldrum, H. (2010). Health Literacy: Meeting the Challenges Ahead. Pharmacy Journal of New England, (7) 14-17.
• Meldrum, H. (2006). Phoning the Physician. Pharmacy Practice News, (33)
• Meldrum, H. (2005). Counseling on Alternative Medications: A Model Derived From Rhetorical and Communication Theory. Alternative and Complementary Therapies Journal, (11) 4
• Meldrum, H. (2005). Making the Connection. Pharmacy Practice News, (32)
• Meldrum, H. (2005). What are the Most Essential Communication Skills?. Pharmacy Practice News, (32)
• Meldrum, H. (2005). Communicating Difficult News. RDH.
• Meldrum, H. (2005). Assessing Student's Communication Skills at Their Internship Sites. Teaching Social Administrative Pharmacy.

Books

• Meldrum, H. (2009). Characteristics of Compassion: Portraits of Exemplary Physicians. 277. Sudbury, MA: Jones and Bartlett Publishers (Link)
• Meldrum, H., Hardy, M. (2001). Provider-Patient Partnerships. Boston: Butterworth-Heinemann (a division of Reed-Elsevier-Harcourt)

Book Chapters

• Meldrum, H., Apple, R. (2020). LISTENING INSTRUCTION IN MEDICAL EDUCATION In Worthington & G. D. Bodie, , (Eds.) The Handbook of Listening. . Wiley-Blackwell.
• Meldrum, H. (2020). NAVIGATING CARE FOR PATIENTS WITH SEVERE MENTAL ILLNESS OR IMPAIRMENT In D.M. Christensen & C. Cantril (Eds.), , (Eds.) Oncology Nurse Navigation: Delivering Patient-Centered Care Across the Continuum, 2nd edition, . Oncology Nursing Society
• Meldrum, H. (2019). “Managing Distress and Promoting Emotional Health in Cancer Care: Suggestions for Empathic Communication with Survivors.” In P.J. Haylock & C.P. Curtiss (Eds.), (Eds.) Cancer Survivorship: Interprofessional, Patient-Centered Approaches to the Seasons of Survival, . pp. 469–491.
• Meldrum, H. (2017). Doctor's Interpersonal Skills Questionnaires In , (Eds.) The Sourcebook of Listening Methodology and Measurement. Hoboken NJ: Wiley-Blackwell.
• Meldrum, H., Szymanski, D. W., Oches, E. A., Davis, P. T. (2017). Speaking out or staying quiet on climate change: Broadcast meteorologists influenced by the need to be pithy, popular and politically cautious In Walter Leal Filho, Jesse M. Keenan, (Eds.) Climate Change Adaptation in North America: experiences, case studies and best practice, W. Leal Fihlo and J.M. Keenan (editors). Berlin: Springer International Publishing (Link)
• Bodie, G. D., Meldrum, H. M. (2015). Listening in healthcare provider-patient interactions In , (Eds.) Encyclopedia of Health Communication. Thousand Oaks, CA: Sage Publications.
• Meldrum, H., Levin, B. (2007). "Mental Health Services" Aspen Press, 1997 Revised 2nd Editon, 2000 and 3rd Edition 2004, major revisons for Jones and Bartlett Press for 4th Edition In , (Eds.) . Sudbury, MA: Jones and Bartlett Press
• Herrier, R., Gardner, M., Meldrum, H. (2006). Patient Communication in Clinical Pharmacy Practice In Helms, (Eds.) . Philadelphia: Lippincott, Williams and Wilkins Press
• Meldrum, H. (2003). Communicating with Coworkers In , (Eds.) . n/a: APhA Publications/online