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NUS Institute of Systems Science

Harold Petersen has over 20 years industry experience, specialising in areas of IT Service Management, Project Management, Governance, Outsourcing Management and Organisational Change. He has lived and worked in Asia Pacific, Australia, New Zealand, Europe and Africa and supported customers in almost every vertical sector, including Finance, Education, Government, ICT and Energy. Harold has had significant experience in all aspects of managing an IT organisation, including Operational responsibility for IT Service Delivery, IT Service Support, System Operations, Project Management, Service Level Management, Outsourcing Management (as a customer) and Service Management (as an outsourcer). Some of his experience includes the alignment of IT Management processes with ISO9000 and ISO/IEC20000. Harold holds certificates in ITIL® (Service Manager 1994 and ITIL® Expert), COBIT and PRINCE2® (Practitioner, Accredited Trainer and Accredited Consultant) and has been a trainer and implementer since 1994. He combines his ISO/IEC 20000, ITIL®, COBIT® and PRINCE2® expertise with his extensive practical experience in IT Service Delivery, Project Management and Outsourcing Management across a variety of assignments within the IT Management industry. Harold is a regular speaker at events such as itSMF, ISACA, PMOZ, SPUSC and has written a number of whitepapers.

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