Emily Ma

Education

Graduate Certificate in Higher Education, Griffith University, 2013 PhD in Hospitality Management, Oklahoma State University, 2010 MSc in Hotel and Tourism Management, HK Polytechnic University, 2006 BA in Tourism Management, Zhejiang University, 2005

Academic Appointments

Associate Professor, Department of Hospitality and Tourism Management Isenberg School of Management, University of Massachusetts, 2017-Present Senior Lecturer, Griffith University, 2014-2016 Lecturer, Griffith University, 2010-2014

Research Interests

• Organizational Behavior in Hospitality and Tourism
• Customer Experiences in Hospitality and Tourism
• Cross-cultural Studies in Hospitality and Tourism

Teaching Interests

• Lodging Operations Management
• Organizational Behavior
• Human Resource Management
• Marketing in Hospitality and Tourism

Recent Honors & Awards

Griffith Teaching for Excellence Award, Griffith University, 2015 Pro Vice Chancellor Research Excellence Awards, Griffith University, 2014 Students Centered Teaching & Learning Fellowship, UMASS, 2018-19 Teaching Excellence Award Nomination, UMASS, 2018 Flex Grant, UMASS, 2017-18 Australia Office for Learning and Teaching Grant (273,000 Australian Dollars), 2015-17

Selected Publications

Hsiao, A., Ma, E., Reid, S., & Iloyd, K. (Accept Summer 2019). Getting them to ‘stay’; Gendered influences on organisational diversity, on job satisfaction, commitment and turnover intention. Journal of Hospitality and Tourism Research. (Isenberg A; SSCI).

Ma, E., Qu, H., Wei, X, & Hsiao, A. (2018). Conceptualization and Operationalization of an Altruistic and Egoistic Continuum of OCB Motivations. Journal of Hospitality and Tourism Research, 42 (5), 740-771. (Isenberg A & SSCI)

Ma, E., Qu, H., & Wilson, M. (2016). The Affective and Dispositional Consequences of Organizational behavior: A Cross-cultural Study. Journal of Hospitality and Tourism Research. 40 (4), 399-431. (Isenberg A; SSCI).

Ma, E., Qu, H., Wilson, M. & Eastman, K. (2013). Modeling OCB for Hotels: Don’t Forget the Customer! Cornell Hospitality Quarterly, 54 (3), 308-317.(Isenberg A; SSCI).

Ma, E., & Qu, H. (2011). Social Exchanges as Motivators of Hotel Employees' Organizational Citizenship Behavior: The Proposition and Application of a New Three-Dimensional Framework. International Journal of Hospitality Management, 30 (3), 680-688. (Isenberg A; SSCI).