Chrysanthos Dellarocas

Chrysanthos (Chris) Dellarocas is Associate Provost for Digital Learning & Innovation at Boston University and Richard C. Shipley Professor of Management at the Questrom School of Business. He is one of the world’s most cited scholars in the fields of online reputation and social media and has consulted on these subjects for corporations and the U.S. Federal Government. As Associate Provost of Digital Learning & Innovation, Dellarocas leads the advancement of activities that enhance education at Boston University through the strategic use of digital technologies. Central to these efforts are a series of critical collaborations across BU’s 17 schools and colleges that ensure the alignment of digital strategies and the introduction of new technologies that further the University’s progress as a 21st Century global research institution.

He holds Ph.D. and M.S. degrees in Computer Science from the Massachusetts Institute of Technology (MIT) and a Diploma in Electrical Engineering from the National Technical University of Athens, Greece. Prior to his appointment at Boston University in 2009, he taught at MIT’s Sloan School of Management and at the R.H. Smith School of Business at the University of Maryland. Prior to his academic career, Chris was a management consultant with Andersen Consulting (now Accenture) and McKinsey.

Education

• Massachusetts Institute of Technology, Cambridge, Mass.
  Doctor of Philosophy (Ph.D.) in Computer Science, February 1996.
• Massachusetts Institute of Technology, Cambridge, Mass.
  Master of Science in Electrical Engineering and Computer Science, June 1991
• National Technical University of Athens, Greece.
  Diploma in Electrical Engineering, June 1989.

Professional Experience

Office of the Provost, Boston University

• Associate Provost for Digital Learning & Innovation (3/2016 – Present)
• Director, Digital Learning Initiative (9/2013-3/2016)

Questrom School of Business, Boston University

• Shipley Professor in Management (11/2015 – present)
• Everett W. Lord Distinguished Faculty Scholar (9/2015 – present)
• Professor of Information Systems (2012-present)
• Chair, Information Systems Department (2012-2013)
• Associate Professor of Information Systems (with tenure, 2009-2011)

Robert H. Smith School of Business, University of Maryland

• Director, Center for Complexity in Business (2008-2009)
• Associate Professor of Information Systems (with tenure, 2007-2009)
• Assistant Professor of Information Systems (2004-2006)

Sloan School of Management, Massachusetts Institute of Technology

• Affiliated Researcher, MIT Center for Collective Intelligence (2008-present)
• Associate Professor of Management (2002-2004)
• Douglas Drane Career Development Assistant Professor of Management (1998-2001)
• Assistant Professor of Management (1996-1998)
• Stern School of Business, New York University
• Visiting Associate Professor of Information Systems (2001-2002)

McKinsey and Company, Zurich, Switzerland

• Summer Associate (1993)

Andersen Consulting (now Accenture), Athens, Greece

• Consultant (1991-1992)

Selected Publications

• Dellarocas, C., Sutanto, J., Calin, M., Palme, E. (2016). "Attention Allocation in Information-Rich Environments: The Case of News Aggregators", Management Science, 62 (9), 2543 - 2562
• Yanhao, W., Pinar, Y., Christophe, V., Dellarocas, C. (2016). "Credit Scoring with Social Network Data", Marketing Science, 35 (2), 234 - 258
• de Ruyter, K., Dellarocas, C., Buck, M., Keeling, D. (2013). "Destination Social Business: Exploring an Organization’s Journey with Social Media, Collaborative Community and Expressive Individuality", Journal of Interactive Marketing, 27 (4), 299-310
• Dellarocas, C., Rand, W., Katona, Z. (2013). "Media, Aggregators and the Link Economy: Strategic Link Formation in Content Networks", Management Science, 59 (10), 2360-2379
• Dellarocas, C., Van Alstyne, M. (2013). "Money Models for MOOCs", Communications of the ACM, 56 (8), 25-28
• Aral, S., Dellarocas, C., Godes, D. (2013). "Social Media and Business Transformation: A Framework for Research", Information Systems Research, 24 (1), 3-13
• Dellarocas, C. (2012). "Double Marginalization in Performance-based Advertising: Implications and Solutions", Management Science, 58 (6), 1178-1195
• Dellarocas, C., Bakos, Y. (2011). "Cooperation without Enforcement? A Comparative Analysis of Litigation and Online Reputation as Quality Assurance Mechanisms", Management Science, 57 (11), 1944-1962
• Dellarocas, C., Bapna, R., Rice, S. (2010). "Vertically Differentiated Simultaneous Vickrey Auctions: Theory and Experimental Evidence", Management Science, 56 (7), 1074-1092
• Dellarocas, C. (2010). "Online Reputation Systems: How to design one that does what you need?", Sloan Management Review, 51 (3), 33-37
• Dellarocas, C., Malone, T., Laubacher, R. (2010). "Harnessing Crowds: Mapping the Genome of Collective Intelligence", Sloan Management Review, 51 (3), 21-31
• Dellarocas, C., Becerra-Fernandez, I., Boord, L. (2009). "United States Patent 7509230. Method for rating an entity.", United States Patent Office

Awards And Honors

• 2014, Best Paper Award, Workshop on Information Technologies and Systems (WITS)