Carl Tilkin-Franssens

After graduating as a civil engineer in Computer Science, Carl Tilkin joined the former Kredietbank and started his career in a data security function. In the years to come he was attributed several responsibilities both in infrastructure and application development. In 1995 he became a member of the senior management team and was in charge of all Kredietbank’s system engineers. After two years he became responsible for Kredietbank’s datacenter.

In 1998 Kredietbank, Cera and ABB merged to become KBC. Carl was appointed general manager for ICT development in the new group. At that time Y2K, Euro and the merger were the top priorities. In 2001 the ICT development of the insurance company was added and beginning 2002 Carl became the CIO in charge of the whole of ICT - production, infrastructure and development.

In addition, on 1 May 2006 Carl became responsible for the ICT departments in the Central European entities, with the mission to create a ‘shared service center’ for the KBC group. The consolidated ICT budget of KBC Group amounts to more than 750 mln. Euro and employed more than 4400 FTE of which 400 in Chennai, India.

Carl has a special interest in middleware, component-based design, change management and process-oriented views on ICT. His major concerns today are controlling ICT costs and their evolution together with aligning business and ICT. In recent years subsequent implementations to organize these matters have been conducted in KBC.

From May 2012 to June 2019 Carl was CIO of Acerta. In a partnership with KBC ICT Services we renewed the frontend payroll tool, the financial backend in SAP, the CRM system and the document management system. ICT was streamlined by the implementation of a new governance model. Doccle was launched together wit Telenet and CM. The last 3 yeas a major shift to open systems and Java was made while starting the implementation of a new payroll engine. For starters and the self-employed the road to digital selfservice was enforced. The SAFe methodology was implemented in 2019.

Specialties:

• Infrastructure and data center
• Business ICT Governance
• Software factoring
• IT architecture
• Offshore
• Procurement
• Service management
• Digital transformation
• SAFe (scaled agile framework)