Bill Gribbons

Bill is Director of the graduate Human Factors program at Bentley University, Waltham, Massachusetts. The Human Factors program at Bentley is among the largest and most respected program of this type in the country. In 2002, he was named Distinguished Professor of Human Factors in recognition of his contributions to the university and the profession.

In 1999, Bill founded the Design and Usability Center at Bentley, and continues to hold a senior consulting role. For over twenty-five years he has provided testing services, UX consulting, and seminars to a diverse range of corporate clients around the world in the software, hardware, services and Web communities. He routinely delivers customized seminars on the topics of human factors, usability testing, field-based research, localization, user experience strategy, and interface design.

Bill received his Ph.D. from the University of Maryland. He is an Associate Fellow of the Society for Technical Communication (STC) and was a member of the Technical Communication Editorial Board. He has appeared on, and been quoted by, local and national media including the Associated Press, the Boston Globe, Boston Business Journal, Computerworld, Mass High Tech, The Financial Times, U.S. News & World Report, USA Today, the Washington Times, East Bay Business Times, ABC “20-20”, Business 2.0, a nationally syndicated radio show (A Touch of Grey), Investor Business Daily, and the Atlanta Journal Constitution. His long-term research interests center on the building of a unified theory defining the user experience and the promotion of user experience as a guiding business strategy

Education

• Ph.D. Univ of Maryland-College Park

Teaching Interests

• Human factors;
• Localization;
• User Experience. Product strategy, and Innovation;
• Information visualization;
• User and task analysis;
• Universal accessibility
• Design Ethics

Research Interests

• Human Factors;
• Human Computer Interaction;
• Innovation;
• Universal Accessibility;
• Product Usability;
• User Experience
• Information Visualization
• Design Ethics

Consulting/Practice Interests

• Product usability;
• Integrating user experience practices;
• The elderly and technology design;
• Cognitive disabilities and technology design;
• Designing products for the global marketplace;
• User and task analysis
• Innovation and product strategy
• UX Strategy

Awards and Honors

• 2022, Adamian Lifetime Excellence in Teaching Award, Bentley University
• 2008, Riley Award, Town of Auburn
• 2008, Riley Award, Town of Auburn
• 2008, Riley Award, Town of Auburn
• 2007, Children's Friend Award, Auburn Youth and Family Services
• 2002, Professor of Human Factors
• 1998, Associate Fellow, Society for Technical Communication

Publications

Journal Articles

• Gribbons, W. M. (2013). The Four Waves of User Centered Design: The Bentley Experience. UX Magazine. 4.
• Gribbons, W. M. (2010). Patient-Centered Design of an Information Management Module. JOURNAL OF MEDICAL INTERNET RESEARCH, (12) 3 in press.
• Gribbons, W. M. (1998). Visualizing Information. Technical Communication, (45) 4 467-473.
• Gribbons, W. M. (1991). Organization by Design. Journal of Technical Writing and Communication, (22) 1 57-75.
• Gribbons, W. M. (1991). Visual Literacy: Implications for Information Design. IEEE Transactions on Professional Communication, (34) 1 42-50.
• Porter, S., Cai, Z., Gribbons, W. M., Goldmann, D. A., Kohane, I. S. (). The Asthma Kiosk, A Patient-Centered Technology for Collaborative Decision Support in the Emergency Department. Journal of the American Medical Informatics Association, (11) 6 458-467. Forthcoming.

Book Chapters

• Gribbons, W. M., Hübscher, R. (2014). Transforming HCI: The Art, Science and Business of User Experience Design In Heikki Topi and Allen Tucker, (Eds.) Information Systems and Information Technology, Volume 2 (Computing Handbook Set, Third Edition,) . 41 pages. Boca Rotan: Taylor and Francis
• Gribbons, W. M. (2012). Universal Accessibility and Low Literacy Populations: Implications for HCI, Design, and Research Methods In Julie Jacko and Andrew Sears, (Eds.) The Human Computer Interaction Handbook. 909-924. Mahwah, NJ:: Lawrence Erlbaum
• Gribbons, W. M. (2007). Universal Accessibility and Functionally Illiterate Populations: Implications for HCI, Design, and Testing In , (Eds.) . 872 - 881. Mahwah, NJ: Lawrence Erlbaum
• Gribbons, W. M. (2003). The New Demographic: Transforming the HCI Curriculum In Jacko, Julie, Stephanidis, Constantine, (Eds.) . 341-346. Mahwah, New Jersey: Lawrence Erlbaum Associates
• Gribbons, W. M., Hübscher, R. (). From HCI to User Experience: Moving Beyond Technology In Allen Tucker, (Eds.) Computer Science Handbook. New York: Taylor and Francis Group Forthcoming.