Arne De Keyser
Assistant Professor at EDHEC Business School
Biography
EDHEC Business School
Speciality : Marketing
Expertise : Marketing Customer Experience Management Service Marketing Multichannel Management Service Failure & Recovery Management
Bio
Arne De Keyser , Ph.D, is assistant Professor of Marketing at EDHEC Business School. Prior to joining EDHEC, he was member of the Center for Service Intelligence (Ghent University - Belgium) and a visiting researcher at Boston College (USA). His research focuses on customer experience, service management and multichannel marketing management. Amongst others, his research has been published in the International Journal of Research in Marketing, Journal of Business Research, Journal of Service Management and Journal of Service Theory and Practice and was awarded with multiple recognitions, including the SERVSIG Best Dissertation Award.
Main academic publications
MSI Working Paper Series (2015), International Journal of Research in Marketing (2015), Journal of Service Management (2014 ; 2015), Managing Service Quality (2014)
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