Angelos Pantouvakis

Born in Athens Greece he studied Civil Engineering at the National Technical University of Athens, M.. Eng. (School of Civil Engineering was ranked 25th Globally by QS University Rankings at 2015). He continued his studies at the Nottingham Business School, UK, M.B.A. (Masters in Business Administration) and he did his Ph.D. at the Judge Business School, University of Cambridge, (1997). He has spent more than twenty years in the professional arena in Greece and abroad in the services sector industries. (Leading consulting firms (Delloitte & Touche, HAY), Banking (ALFA Bank, NATWEST) and Health Care sector, Maritime Sector.

He is at present Chairman of The European Institute of Shipping and Transport, acting director and member of the Board in several corporations in the maritime cluster and Associate Professor at the University of Piraeus, Department of Maritime Studies. He has extensive experience in managing and consulting profit, non-for profit and governmental agencies in Service Quality and ISO/ISM issues, Business Process re-engineering, innovative methods of managing people, marketing orientation and optimal sizing etc.

He has published in the field of services marketing in many outlets such as Managing Service Quality, Total Quality Management and Business Excellence, Journal of Targeting, Measurement and Analysis for Marketing, Maritime Policy and Management, International Journal for Shipping and Transport Logistics etc. He has been awarded twice the Best Commented paper award from EMERALD (Managing Service Quality) in 2010 and (Total Quality Management) in 2014 whereas two of his articles have been publicised as among the most influential work presented in The Learning Organization Journal (2013) and Managing Service Quality Journal (2013).