Amy Tolbert

Amy S. Tolbert, Ph.D., CSP develops multicultural organizations and individuals by bringing you cutting-edge topics, such as, multicultural and diversity initiatives, sales education and training, leadership competency development, managing to style, and creating breakthrough teams. She is principal of ECCO (Energizing Cultural Change in Organizations), which specializes in increasing individuals’ productivity and organizations’ profitability through e-learning, technology and facilitated learning.

Addressing diversity and multicultural issues, cross-cultural training, and managing a diverse workforce, Dr. Tolbert has researched multicultural competencies needed for today’s global organization. In 2019, she released the second edition of Reversing the Ostrich Approach to Diversity: Pulling your head out of the sand, a timely answer to the renewed urgency for actionable inclusion skills. The tool presents five simple actions to increase inclusive behaviors in the workplace. The Ostrich book also has been translated and distributed in Saudi Arabia and China. Dr. Tolbert consults and trains internationally in the areas of creating a global mindset, multicultural competency development, increasing influence in organizations, managing within a diverse workforce, motivation and leadership skills. Her diverse client list includes USBank, Gucci, AT&T, 3M, Best Buy, Comcast, Mayo Clinic, Dakota County, CHS, Polaris, Medtronic, United Way, Ford Motor Company, Becton-Dickinson, among others.

As a Fellow, Carlson Executive Education Center, Carlson School of Management, University of Minnesota, Dr. Tolbert earned her doctorate in Human Resource Development, focusing on international/cross-cultural and diversity education/training, from the University of Minnesota. She continues to support her alma mater by serving as adjunct faculty for several annual programs at Carlson Executive Education and presents in the Executive-MBA program.

DIVERSITY AND MULTICULTURAL ISSUES

Addressing diversity and multicultural issues, cross-cultural training, and managing a diverse workforce, Dr. Tolbert has researched multicultural competencies needed for today’s global organization. She has authored several books, some translated and distributed in Saudi Arabia and China.

INTERNATIONAL PRESENTER

Presents nationally and internationally at conferences, including the SIETAR International Convention, the Multicultural Forum, the Summer Institute for Intercultural Communication, and the National Speakers Association (NSA) National Convention on diversity.

CERTIFIED SPEAKING PROFESSIONAL

Earned her Certified Speaking Professional (CSP) designation with NSA. The CSP is the speaking profession’s international measure of experience and skill. Fewer than 10 percent of the speakers who belong to the International Federation for Professional Speakers hold this professional designation.

PUBLISHED AUTHOR

She is well authored with four books, many articles, assessment tools, active blogs, a video based global communications training (Open Mind, Open World) and co-authored the research based and validated tool, Spectra Diversity Inclusion Assessment (SDIA), measuring both organizational progress and individual skills related to diversity and inclusion in the workplace.

Published by Pfeiffer, she has contributed a chapter in Developing Talent for Organizational Results: Training Tools from the Best in the Field.