Alfredo Mycue is the Director of Business Transformation and Rapid Process Improvement at Texas Workforce Commission. He is a retired Army Lieutenant Colonel and Airborne Ranger. He served in Germany, Egypt, Korea, Iraq, and in 8 States. During his tour of duty he served in a variety of positions including, Stryker Infantry Battalion Commander in Baghdad, Iraq, US Embassy’s Advisor to Korean Army, and Assistant Professor at United States Military Academy at West Point where he educated Cadets in history, ethics, and the military profession.
Alfredo is a graduate of West Point, the Command and General Staff College, holds a Master in Diplomatic History from Tulane University, and a Master in Public Leadership from the LBJ School of Public Affairs at the University of Texas. He has the Project Management Professional (PMP) credential, is certified as a Theory of Constraint’s Jonah, and is a Certified Six Sigma Black-Belt (CSSBB) in efficiency and quality.
Alfredo recently worked at the Department of Housing from 2009 to 2012 where he was the Manager of Community Affairs. He helped administer over $400M in grant funds across 8 major Federal and State programs. He also developed and implemented a strategy for continuous improvement for 5 major programs at TDHCA. For example, as a direct result of these team improvement efforts, HUD-backed loans dropped from an average of 138 days to 59 days. This has included providing project management and Lean Six Sigma expertise to the American Reinvestment and Recovery Act stakeholders, empowering them to achieve quality weatherization while meeting their production goals set by Department of Energy.
As the Director of Business Transformation, Alfredo leads and coordinates government improvement efforts at Texas Workforce Commission. He has trained over 100 practitioners in the Theory of Constraints, Lean tools, and Six Sigma methodologies. Those practitioners, under the mentorship of Alfredo, lead rapid process improvement projects to attain government services production goals, while improving quality and customer experience. We gain capacity without additional resources. Results, such as reducing application processing time from 194 days to 31 days and reducing the cost per application from $3.51 to $1.47, repeatedly demonstrate the power and operational cost savings that these improvement techniques can have on government systems and processes. Alfredo is proud to be a process improvement practitioner in Texas and at the forefront of TWC’s government improvement efforts.
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