Aihua Yan

Biography

Dr. YAN Aihua received her Ph.D. in Information Systems from the University of Missouri-Saint Louis. She was an assistant professor at the Saint Louis University before joining the City University of Hong Kong. Her research mainly focuses on understanding how IT transforms organizational behavior and impacts organizational performance. Her current research interests include IT outsourcing and business process outsourcing, IT healthcare, and business analytics. Her teaching objective is to create a nurturing learning environment and cultivate self-motivated learners. Her teaching interests include global outsourcing and offshoring management, business analytics, information management and business intelligence, E-commerce, and programming and problem solving. Her work has appeared in the Journal of Information Technology, International Journal of Information Management, Journal of the American Medical Informatics Association and she has presented several papers at academic conferences such as International Conference of Information Systems (ICIS) and Americas Conference on Information Systems (AMCIS). She also serves as a consulting director at Devott Inc., a leading Chinese sourcing company.

Research Areas

• outsourcing
• IT governance
• system adoption and usage
• risk management
• business analytics
• IT healthcare

Publications

Journal Publications and Reviews

Yan, Aihua; Zou, Yi; Mirchandani, Dinesh A. / How hospitals in mainland China responded to the outbreak of COVID-19 using IT-enabled services: An analysis of hospital news webpages. July 2020; In: Journal of the American Medical Informatics Association : JAMIA. Vol. 27, No. 7, pp. 991–999

Lacity, Mary C; Khan, Shaji A; Yan, Aihua / Review of the empirical business services sourcing literature: An update and future directions. September 2016; In: Journal of Information Technology. Vol. 31, No. 3, pp. 269-328

Lacity, Mary C; Solomon, Stan; Yan, Aihua; Willcocks, Leslie P / Business process outsourcing studies: a critical review and research directions. December 2011; In: Journal of Information Technology. Vol. 26, No. 4, pp. 221-258

Lee, Kyootai; Yan, Aihua; Joshi, Kailash / Understanding the dynamics of users' belief in software application adoption. April 2011; In: International Journal of Information Management. Vol. 31, No. 2, pp. 160-170

Lacity, Mary C; Khan, Shaji; Yan, Aihua; Willcocks, Leslie P / A review of the IT outsourcing empirical literature and future research directions. December 2010; In: Journal of Information Technology. Vol. 25, No. 4, pp. 395-433

Conference Papers

YAN, Aihua; LACITY, Mary C.; SABHERWAL, Rajiv / Provider’s Innovativeness and Outsourcing Performance: The Moderating Effects of Contractual and Relational Governance. June 2016; 20th Pacific Asia Conference on Information Systems, 27/06/2016 - 01/07/2016, Chiayi, Taiwan.

Chapters, Conference Papers, Creative and Literary Works

Yan, Aihua / Effective Outsourcing Governance: A Configurational Approach. June 2018; Proceedings of the 22nd Pacific Asia Conference on Information Systems - Opportunities and Challenges for the Digitized Society: Are We Ready?. pp. 2614-2627

Lacity, Mary; Yan, Aihua; Khan, Shaji / Review of 23 Years of Empirical Research on Information Technology Outsourcing Decisions and Outcomes. January 2017; Proceedings of the 50th Hawaii International Conference on System Sciences 2017. pp. 5214-5224

YAN, Aihua / Sourcing Information Technology Services: The Past Research Record and Future Research Directions. May 2016; Companion to Management Information Systems: Managing Organizational IS, Knowledge and Innovation. Vol. 3, pp. 1-27

Lacity, Mary C.; Solomon, Stan; Yan, Aihua; Willcocks, Leslie P. / Business process outsourcing studies: A critical review and research directions. 2016; Formulating Research Methods for Information Systems: Volume 2. pp. 169-251

Yan, Aihua; Lacity, Mary C.; Sabherwal, Rajiv / Provider's innovativeness and outsourcing performance: The moderating effects of contractual and relational governace. 2016; Pacific Asia Conference on Information Systems, PACIS 2016 - Proceedings.

Yan, Aihua; Solomon, Stan; Mirchandani, Dinesh; Lacity, Mary; Porra, Jaana / The role of service agent, service quality, and user satisfaction in self-service technology. December 2013; International Conference on Information Systems (ICIS 2013): Reshaping Society Through Information Systems Design. Vol. 5, pp. 4159-4179

Yan, Aihua; Sauter, Vicki / Risk management of information systems development in distributed environment. 2013; 19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime. Vol. 4, pp. 2891-2901

Lacity, Mary C.; Khan, Shaji; Yan, Aihua; Willcocks, Leslie P. / Mapping the IT outsourcing landscape: Review and future directions. 2012; The New IT Outsourcing Landscape: From Innovation to Cloud Services. pp. 25-88

Lee, Kyootai; Yan, Aihua; Joshi, Kailash / Exploring the time dimension in the technology acceptance model with latent growth curve modeling. 2009; 15th Americas Conference on Information Systems 2009, AMCIS 2009. Vol. 8, pp. 5577-5586