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Management Concepts

Working on Virtual Teams

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This course provides participants the opportunity to learn about the value and advantages that virtual teams offer to government agencies and private organizations. Packed with interactions and activities, participants will be engaged as a facilitator leads them through content dealing with creating a solid foundation for a virtual team, working with task-based and interpersonal-skills-based processes, and managing up. Management Concepts's own Virtual Teams Model is highlighted throughout the course.

Learning Objectives

  • Describe the value of virtual teams
  • Describe the elements required to build a strong virtual team foundation
  • Use various techniques to enable the efficient execution of task-based processes
  • Develop strong virtual team relationships through interpersonal skills-based processes
  • Employ techniques to manage up to their supervisor and manage out to their team members effectively
  • Recognize the characteristics of a virtual team operating at optimal performance level

Course Topics

The Virtual Team

  • Let's Define It
  • What's YOUR Virtual Team Experience?
  • What's the Difference?
  • What's the Same?
  • Why Go Virtual?

The Foundation

  • The Management Concepts Virtual Team Model
  • The Foundation Segment
  • Organizational Culture
  • Team Mission
  • Team Composition
  • Team Structure
  • Communication Technologies

Task-Based Development

  • The Task-Based Development Segment
  • Setting Goals
  • Defining Accountabilities
  • Monitoring Performance

Interpersonal Skills-Based Development

  • The Interpersonal Skills-Based Development Segment
  • Building Trust in a Virtual Team
  • Conflict Resolution in a Virtual Team
  • Building a Strong Network

Managing Up and Out

  • What Is "Managing Up and Out"?
  • Five Areas for Managing Up and Out

Optimal Performance

  • The Optimal Performance Segment
  • Team and Performance Outcomes
  • Performance Paradoxes
  • Tips and Tricks for Working on Virtual Teams
  • Course Conclusion

Who should attend

Any employee—government or private—who works on a virtual team as a team member; this course is designed for team members, not team managers

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