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Tools and Techniques for the Five Most Common Coaching Situations

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The two areas in which coaching has the most dramatic impact at work are: (1) coaching to engage and develop the high potential people on your team (2) coaching to influence your boss to increase your personal credibility and effectiveness. Coaching High Potentials: In morning session participants will learn how to connect developmental experiences to needs and position twelve challenges required to develop and engage the high potentials for current and future success. We'll analyze a method to determine how (and with who) managers should spend their coaching time to maximize effectiveness and learn motivational techniques to engage every member of the team. Coaching Up: In the afternoon we'll examine coaching from a perspective of influencing or "coaching up" in the organization. Participants will build skills in managing their role in the chain of command. We'll examine how to prepare for resistance, practice a technique for presenting alternatives to senior management that will guarantee serious consideration, and analyze what to consider before going over the boss’s head.

Time Allocation - Topics

15% Assessing the people and the situation

Sources of initial success

Where do you spend your time

15% Earning the right to be their coach

What your people want from the boss

Six characteristics of a coach they would willingly follow

20% Developing high potentials

Five categories of development experiences

Challenges needed for development to take place

15% Coaching to motivate

Two primary needs that must be met to motivate

A blind side for most coaches

20% Adding value in your role in the chain of command

Supporting management decisions

Challenging the boss

15% Coaching your boss

Effectively presenting alternatives

Influencing decisions


Primary -- LEADERSHIP DEVELOPMENT: Adaptability, Communication, Developmental Perspective, Empathy, Interpersonal Relations, Judgment, Motivation

Secondary -- EXECUTING/CONTROLLING/EVALUATING: Decision Making, Use of Authority, Delegation, Direction, Coordination, Guidance, Discipline, Follow Up

Tertiary -- PLANNING/ORGANIZING: Problem Identification, Analysis, Evaluating Alternative Solutions, Developing Specific Plans, Generate and Obtain Plan Support


Mr. Bill Hawkins is an expert in leadership effectiveness. In association with Marshall Goldsmith Partners he has worked with over twenty Fortune 500 companies in seventeen countries. Mr. Hawkins began his career working for a division of Johnson & Johnson in sales, marketing, and product man...


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