The Operational Excellence Programme

University of Salford, Manchester

How long?

  • 2 days
  • online, in person

University of Salford, Manchester

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About the course

How can you ensure that your strategy is translated to operational systems and processes which provide the best business outcomes whilst delighting your customers?

Salford Professional Development are pleased to introduce a new addition to the executive training portfolio. Designed by our top industry experts, it will ensure that operational excellence truly serves to maximise the business potential in your organisation.

Whether you operate in services, manufacturing, public or the ‘not-for-profit’ sector, optimal business operations give your organisation the edge needed to thrive in an ever more competitive landscape. The Operational Excellence programme is a two-day specialist course designed to differentiate director level delegates from their peer group and enhance their career. The highly interactive programme introduces theoretical and practical research to explore operational excellence through academic, leadership practice and organisational change lenses. Drawing extensively on real life case studies and structured discussions, delegates will build on strategic visioning to design and implement operational excellence through the process, information, transformation and people dimensions of change.

The two-day programme will cover the following areas:

  • Strategic context for change to realise operational excellence
  • Business operations - frameworks, components and concepts common in the different sectors (e.g. Six Sigma, Lean and OKAPI)
  • The fourth Industrial Revolution: cross sector opportunities challenges and aspirations
  • Setting the context and environment for business change
  • Business processes and value streams - concepts, capture and optimisation
  • Digital transformation - operational excellence through smart use of technology
  • The five faces of agile: adapting to changing internal and external forces
  • Leveraging data, information and analytics for sustained competitive advantage
  • The complex relationship between organisational culture, employee behaviour, leadership and change

Agenda

Day 1: Frameworks and Models

  • Objectives, structure and work method
  • Strategic context for change to realise operational excellence
  • Business operations - frameworks, components and concepts common in the different sectors
  • The fourth Industrial Revolution: cross sector opportunities challenges and aspirations
  • Setting the context and environment for business change and continuous improvement
  • Case Studies 1 to 4: realising value through use of digital technologies
  • Day 1 summary & interim retrospective

Day 2: People and Systems

  • Day 1 reflections, day 2 structure
  • Business processes and value streams - concepts, capture and optimisation.
  • Digital transformation - operational excellence through smart use of technology
  • The five faces of agile: adapting to l forces
  • The complex relationship between organisational culture, employee behaviour, leadership and change
  • Case Study 5: Driving competitive advantage through leveraging culture
  • Module summary & full retrospective

Learning Outcomes

On completion of this programme delegates will have:

  • Understanding of the language, core concepts and theoretical frameworks associated with business operations in different sectors.
  • The ability to build on clear organisational strategy to drive customer value through operational improvement.
  • Practiced the use of Fourth Industrial Revolution core concepts as an aspirational model for operational excellence.
  • An awareness of how modern digital technology can be used to drive organisational change to sustained client value.
  • An understanding of, and the opportunity to use business process mapping and information optimisation to drive change.
  • An appreciation of the complex interaction between culture, leadership, employee behaviour and organisational change.
  • A toolkit for engendering organisational change towards sustained operational excellence for use in their current and future roles.

Experts

John Palfreyman

John combines part time Non-executive director positions with supervisory and guest lecturing activities with the University of Leeds Business School. John’s full-time career with IBM - which concluded mid 2017 – was a mixture of leveraging digital technologies into government and public sector ...

The Operational Excellence Programme at University of Salford, Manchester

From  GBP 1 500$2,145
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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

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