Relationship Management: ten Skills Leaders Need to get the Best From Others

IMS

IMS

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About the course

What does it take to get the best performance out of people today? Personal Relationships! No longer can you just tell people what to do. Instead, you must informally seek and build commitment among your team members to do their best. In this session you’ll discover new, research-based, techniques, which will help you do that. We’ll learn how successful leaders shape their work environments to achieve optimal performance, get others to feel proud of their work, show they value others’ contributions in surprising ways, offer feedback that really helps, cope with the natural frictions that arise when people work together, and create a meaningful workplace where people, and the organization, can prosper.

Topics

10% Why this Matters so Much

  • The changing workplace
  • Informal influence is the secret

20% Choosing the Right People and Building Their Commitment to the Job

  • Are you a talent magnet? Leveraging your bench strength
  • What research tells us you should look for in people
  • What if they were volunteers? How to build commitment

20% Reading People: Knowing What Drives People and How to Leverage That

  • Appreciating Others: The Value of Rewards
  • What rewards actually work?
  • Managerial principles of effective rewards
  • Know their fuelers and drainers people: Leaders move furniture

20% Managing the Environment: Shaping the Work Environments to Get the Best from Others

  • What counts more? Attitude, ability, or the environment?
  • How to get people deeply enmeshed in what they are doing
  • Create pride in work: How to do this
  • Help people develop their networks to enhance their performance

20% When Trouble Arises: Offing Feedback and Handling the Difficult Conflicts

  • New ways of thinking about feedback
  • Becoming face sensitive
  • Sanely managing conflict by editing and leveling

10% Living the Values

  • People want predictability: Creating a personal bill of rights
  • How to be fair: The number one concern of employees
  • Helping people get better through change

Experts

John Daly

Dr. John Daly (Ph.D., Purdue University, 1977) is the Liddell Centennial Professor of Communication, University Distinguished Teaching Professor, TCB Professor of Management, and an Adjunct Professor of Pharmacy. He has published more than one hundred articles and chapters in scholarly publicatio...

Videos and materials

Relationship Management: ten Skills Leaders Need to get the Best From Others at IMS

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

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