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Management Concepts

Mission-Focused Services Acquisition

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The acquisition of services from contractors is an important step in satisfying mission needs. If the service acquisition team doesn’t effectively assess, evaluate, and manage contractors then the mission could prove unsuccessful. You will learn practical techniques to develop and define service requirements and manage the resulting contractor performance. You will apply the seven-step Service Acquisition Process and the Acquisition Requirements Roadmap Tool (ARRT) to numerous team-based exercises.

Learning Objectives

  • Assess the importance of the planning phase as outlined in the Guidebook for Services Acquisition
  • Design an effective requirements document as outlined in the Guidebook for Services Acquisition
  • Evaluate effective processes for selecting a contractor and assessing contract performance as outlined in the Guidebook for Services Acquisition

Course Topics

Planning a Service Acquisition

  • Importance of the Planning Phase
  • Team Vision and Organization Structure
  • Stakeholder Analysis
  • Project and Communication Plans
  • Market Research

Developing Effective Requirements

  • The Contractor's Perspective
  • Risk Areas in a Performance Requirement
  • Elements of a Performance Work Statement
  • Performance Tasks, Standards, and Acceptable Quality Levels
  • Inspection Requirements

Writing the PWS

  • Using the Acquisition Requirements Roadmap Tool
  • The Quality Assurance Surveillance Plan (QASP)

Finalizing the Strategy

  • Selecting Contract Types and Incentives
  • Evaluation Criteria
  • Source Selection Process and Participants
  • Contract Award

Performance Monitoring and Reporting

  • Examining Contractor Performance
  • Fostering Positive Relationships
  • Reasons Contracts Fail
  • Performance Remedies
  • Performance Metrics and Reporting Structures

Who should attend

All members of a service acquisition team including contracting officer’s representatives, quality assurance reviewers, contract specialists, and those involved in developing and executing performance requirements, devising business strategies, and assessing contractor-provided services.

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