About the course
Customer experience is comprised of the cognitive, emotional, physical, sensorial, and social elements that mark the customer’s direct or indirect interaction with a set of market actors. This course teaches you to have a sense of new ways of measuring experiences and gives you an overview of various tools.
TOPICS IN THIS COURSE INCLUDE:
- Measuring and understanding cognition
- Emotions what it is and how is it measured
- Sensory measurements
- Neuroscience tools
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.