Managing Uncertainty and Anticipating the Unexpected – Critical Thinking

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About the course

The higher you are in the organization, the more complex problems become. This fast-paced class focuses on developing advanced skills in critical thinking and breakthrough problem-solving. Discover how to increase the quality of your decisions, and those of your team, with particular emphasis on the importance of critical thinking skills to mitigate the effect of our own cognitive biases, as well as an emphasis on making decisions with little or ambiguous information and deep uncertainty. This seminar will help you leverage your team's immense untapped wisdom to get better results. If you are responsible for improving productivity, strategy, quality, or safety you can't afford to miss this class!

Time Allocation - Topics

10% Short-Term versus Long-Term Framework

  • Today’s Challenges
  • Decision Making Foundation

20% Gaining Clarity of the Issue

  • Commander’s Intent
  • Experiential Frames – Individual and Organizational

20% Generating Alternative Solutions

  • Case Study

20% Gathering Information

  • Cognitive Biases in Data Gathering and Analysis

30% Making the Final Choice

  • Decision Choice with Teams
  • Decision Rights
  • Strategic Agility


Primary -- PLANNING/ORGANIZING: Problem Identification, Selecting and Organizing Information, Analysis, Evaluating Alternative Solutions, Developing Specific Plans, Generate and Obtain Plan Support

Secondary -- LEADERSHIP DEVELOPMENT: Adaptability, Commitment, Creativeness, Decisiveness, Judgment, Timing

Tertiary -- EXECUTING/CONTROLLING/EVALUATING: Decision Making, Direction, Follow Up

Trust the experts

Kathy Pearson

Kathy Pearson is Founder and President of Enterprise Learning Solutions, a firm focused on executive development. She is a Senior Fellow at the Leonard Davis Institute of Health Economics at the University of Pennsylvania and has also served as an adjunct associate professor in the Operations and...


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