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Sauder School of Business

Managing Performance

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Driving Results through People

This course delivers applied training in the concepts and skills of managing performance effectively. Explore techniques for planning, coaching and reviewing performance on an ongoing basis. Learn how to diagnose performance opportunities and problems, reinforce exemplary behaviour and motivate people to give their best. Create a work environment where people can grow and succeed, while achieving mission-critical results.


  • Link individual role objectives to organizational strategy, goals and values
  • Coach individuals and teams to adapt behaviours that drive outstanding results
  • Support a perception of fairness and consistency
  • Properly assess and document employee performance
  • Increase accountability and objectivity by getting employees to assess their own performance
  • Manage the performance of high, solid and marginal employees
  • Motivate people to go the extra mile for the team and organization
  • Use performance management as a positive mechanism for personal and organizational growth

Course Content

  • Performance management as a business strategy enabler
  • Characteristics of an ideal performance management system, using the three phases of managing performance to drive business results
  • Performance planning: setting role­-related results and development objectives, communicating a "line of sight" so that people understand how their individual objectives connect to departmental and organizational objectives
  • Ongoing coaching: preparing for coaching conversations, providing constructive feedback, observational and results-based coaching methods to build performance excellence
  • Reviewing performance: performance evaluation techniques, balancing manager evaluation with self-evaluation, writing performance appraisal comments
  • Dealing with challenging performance: identifying the root causes of poor performance, processes for performance discipline, establishing accountability and turning around unacceptable performance, avoiding problems through documentation

Special Features

This hands-on course includes group discussions, case studies, individual activity-based development and small group exercises to deepen your insights and sharpen your performance management skills.

Who should attend

Department managers, line supervisors, team leaders or others in positions that require them to manage and document employee performance. HR professionals who want an overview of the implementation end of performance management will also benefit from attending.


Rob Prowse is an Adjunct Professor of Organizational Behaviour and Human Resources in the Sauder School of Business at the University of British Columbia. He received his Masters of Business Administration (MBA) from Wilfrid Laurier University. During his graduate studies, he was a Research Assis...


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