Managing Performance

Driving Results through People

This program delivers applied training in the concepts and skills of managing performance effectively. Explore techniques for planning, coaching and reviewing performance on an ongoing basis. Diagnose performance opportunities and problems, reinforce exemplary behaviour and motivate people to give their best. Create a work environment where people can grow and succeed, while achieving mission-critical results.

Benefits for you

• Set objectives to achieve both role-specific and professional development results
• Find an effective middle ground between micro-managing and being laissez-faire
• Support a perception of fairness and consistency
• Manage the performance of high, solid and marginal employees
• Feel confident managing individuals and teams, in person and remotely
• Motivate people to go the extra mile for the team and organization

Online program format

Each day of the program includes facilitator-led online sessions in real time, with ample breaks provided. Sessions are highly interactive, with opportunities for you to network with peers, brainstorm ideas, engage in skill-building activities, and receive constructive feedback. You will also have access to self-directed resources (readings, videos, self-assessments etc.) that you can review at any time.

Program content

Pre-Program Video and Self-Assessment

• Assessing your performance management challenges and organizational processes
• What kind of manager do you want to be?

Day One

Morning Session

Applying the big five motivators: responsibility, learning and growth, career development, personal achievement, meaning and purpose

The roles of a manager: what people want, need and expect from managers

Introduction to the three phases of managing performance

Afternoon Session

Phase One: Performance Planning

• Goal setting, building accountability and measuring success
• Biases, errors and assumptions
• Rewards and their impact on motivation

Managing Remotely

• How the current climate affects metrics and development plans
• Overcoming challenges of managing remotely

Self-Directed Session: tools for measuring performance

Day Two

Morning Session

Phase Two: Ongoing Coaching

• Managing vs. mentoring vs. coaching
• Active listening
• Golden rules for delivering feedback

Coaching Skills

• The GROW model of coaching
• Applied practice in listening, questioning and coaching

Afternoon Session

Phase Three: Reviewing Performance

• Recording and documenting
• Using multiple sources of performance data for a fairer review
• Structuring a performance review discussion

Dealing with Challenging Performance

• Navigating the escalation process, preparing to conduct a termination meeting
• Managing fall-out and team communication

Managing a Performance Feedback Conversation

• Applied practice: manager/employee role-play

Special features

This hands-on program includes group discussions, case studies, individual activity-based development and small group exercises to deepen your insights and sharpen your performance management skills.