Managing Employee Performance, Behavior & Attitudes

ICTD International Centre for Training and Development

What are the topics?

ICTD International Centre for Training and Development

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Who should attend

  • Managers and supervisors who want to get the most out of the people they manage
  • Managers who are new to managing people and are looking for an insight into human behavior
  • HR specialists who are advising on people issues may benefit from discussing some of the underlying assumptions about human behavior and learning some new skills in applying assertive behavior
  • Individuals who are curious about behavior and attitudes and want to direct them to improved employee performance

About the course

The key to understanding and managing people effectively is to know something about what makes people tick. What are the things that determine individual behavior and motivation? This program looks at the underlying assumptions we make about human behavior and explains them. In particular the workshop will apply this knowledge to understanding how to make Performance management more effective and efficient

Course Objectives

As a result of attending this workshop, delegates will have developed:

  • A clearer understanding of human behavior
  • A clear appreciation of how attitude affects behavior and motivation
  • Be clearer on how to manage employee performance by:
  • Having practiced performance appraisal interviewing
  • Having worked though discipline and grievance case studies and examples
  • A clearer understanding of their behavior and attitudes

Course Outline

Module One Performance and the Individual

  • Psychological profiles - Jungian typology and understanding human behavior
  • How competency frameworks support performance management
  • Human behavior questionnaire
  • The Iceberg model to understand behavior
  • Models of Performance Management
  • The Johari window

Module Two Managing Employee Performance

  • Discipline, capability and grievance
  • Recognizing the difference between Capability and conduct issues
  • The “rules of Natural Justice”
  • The purposes of discipline
  • Inefficiency and box markings
  • Models of motivation and behavior

Module Three The Assertiveness Model of Behavior and Attitudes

Identifying and recognizing the types of behavior: Aggressive Indirectly aggressive Passive (aggressive) Assertive Communication skills Being proactive with people

Module Four Exercises with Behavior and Attitudes

  • Managing performance -The Performance Appraisal Interview
  • Role plays – dealing with discipline and Grievance cases
  • Case studies –real stories explored and developed

Module Five Attitudes and Attitudes to Self

  • The Behavior mirror diagnostic tool
  • Social styles –a behavior model
  • Program review

Videos and materials

Managing Employee Performance, Behavior & Attitudes at ICTD International Centre for Training and Development

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.